Automotive Service Advisor

Job Description
Automotive Service Advisor

Mike Terry Hyundai Silsbee

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home.We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything-greet service department customers promptly andcourteously
• Listen to eachcustomer and clearly articulate repair needs totechs
• Upsellrecommended/additional services using low-pressure,high-integrity methods
• Provideaccurateestimates of repair/maintenancecosts
• Adherence todealership policy on customer vehicle care andoperation
• Follow up oneach repair and keep customers informed ofprogress
• Sell andmanageextended warranties
• Inspect repairquality and ensure that all work is complete
• Notifycustomerswhen vehicles are ready for pickup
• Review andexplain repairs and associated costs withcustomers
• Handle minorcustomer concerns and complaints
• Keep ServiceManager informed of all problems and potentialproblems
• MaintainCustomerSatisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required

Benefits

• Compensationisbased on experience and is competitive with the retail automotive market.
• We offer excellent benefits.

Our company maintains a strong policy of equal employment opportunity for all associates.We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.