Loan Officer Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Officer Assistant position supports the Franklin, TN office of CrossCountry Mortgage. The Loan Officer Assistant is responsible for accurately setting up new purchase applications, issuing pre-approval letters, processing and disclosing loans, and overseeing the success of every loan from contract to close. The Loan Officer Assistant will work with Borrowers, Loan Officers, Underwriters, and any Third Parties to close 95% of all loans on time while providing an outstanding experience from application to closing.


Job Responsibilities:

• Serve as Primary contact and liaison between clients, Branch Manager, Branch Sales Manager and/or assigned Loan Originator(s).
• Contact all borrower(s) within 24 hours after the LO appointment, fully review the loan applications and other documents with borrowers and effectively communicate all pre-approval parameters to borrowers.
• Request and review the cash, credit, and income qualifications of all borrowers.
• Review documentation received within 24 hours of receipt for discrepancies, omissions, verified income calculation, asset verification and Encompass updates based on verified information; immediately notify Loan Originators when any discrepancies are found on documentation. Track all requested documents in Encompass.
• Communicate any red flags or major potential issues to the LO or Team Captain (if applicable) and Realtor partner and ensure understanding of all required conditions before contacting borrowers or third parties.
• Meet deadlines (loan documents to title 3 days before closing) while maintaining multiple assignments/projects.
• Handle all payment scenario requests.
• Accurately pre-approve all borrowers and supplement the pre-approval letter with any pertinent documents (i.e., Pre-Approval Addendum, completed All About You form, etc.). Rush pre-approval requests when necessary.
• Provide a courtesy phone call to the referring Realtor within 24 hours of issuance, ensuring they fully understand any important details of the pre-approval. Communicate effectively to all respective Realtor partners with updates as needed.
• Accurately onboard all newly received contracts for Rate Lock consultation.
• Expeditiously submit and disclose the loan application to remain TRID compliant.
• Provide outstanding Borrower Tuesday Updates, Pre-Closing, and Funding Calls (if applicable).
• Ensure 95% of all loans close on time with a mandatory daily gauge check to address choke points.
• Attend weekly pipeline calls to handle 95% of all loan problems before escalating to the LO and ensure all required time-to-task objectives are met.
• Provide excellent customer service both internally and externally.
• Available to work varying hours and overtime if needed.

Qualifications and Skills:

• High School Diploma or equivalent.
• Minimum 5 years' current conventional fixed and ARM, HELOC and construction mortgage loan processing or origination experience.
• State and Federal NMLS License preferred.
• Experience in Mortgage Loan Processing.
• Experience with RESPA and mortgage and consumer lending regulations and loan documents, preferred.
• Working knowledge of all major investors' guidelines.
• Experience with Encompass.
• Excellent written and verbal communication skills.
• Excellent communication and collaboration skills. Skill in utilizing text messaging platforms effectively.
• Excellent prioritization skills to meet established deadlines and KPIs.
• Skill in analyzing cash, credit and income to ensure accurate pre-approval.
• Proficient in DU, LP, Microsoft Office & Windows and ability to adapt to new technologies.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.


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CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit