Property Manager

Are you an experienced property manager with a passion for affordable housing, community impact, and creating opportunities for people to thrive? Join Harborlight Homes and help provide stable, inclusive housing for individuals and families across the North Shore.

Harborlight Homes is a nonprofit community development and property management organization providing service-enriched affordable housing throughout the North Shore. We are seeking a detail-oriented, people-focused Property Manager who is excited about making a meaningful difference in residents' lives while ensuring strong operational and regulatory compliance.

About the Role

The Property Manager plays a critical role in maintaining positive tenant relations, ensuring regulatory compliance, and supporting Harborlight Homes' mission to create affordable, inclusive, equitable, and sustainable housing opportunities for those in need.

This position oversees a diverse portfolio that includes single-room occupancy housing, family housing, and supportive housing communities serving residents of varying ages, backgrounds, cultures, and life experiences. Properties include communities such as Washington Square Residence (43 single-room occupancy units), as well as housing partnerships that support youth and vulnerable populations.

This role offers a unique opportunity to help lead operational transitions, assess existing processes, strengthen compliance practices, and support the migration of resident and property data into Harborlight's management systems, including RealPage.

On a typical day, you will:

• Manage the daily operations of affordable housing properties and maintain high levels of resident satisfaction.
• Ensure compliance with HUD, affordable housing, and other applicable regulatory requirements.
• Coordinate annual and interim recertifications and maintain accurate resident files.
• Collect, review, and verify detailed income, asset, and eligibility documentation.
• Maintain strong data integrity and support the transition of property records into Harborlight Homes' management systems.
• Assess existing property management processes and identify opportunities for improved efficiency, compliance, and resident service.
• Foster respectful, professional relationships with residents while balancing empathy with accountability.
• Collaborate with service providers, community partners, residents, vendors, and internal teams to support property operations.
• Respond proactively to resident concerns and operational challenges with a solution-oriented approach.
• Monitor deadlines, documentation requirements, and reporting obligations to ensure ongoing compliance.

Who You Are

The ideal candidate is highly organized, mission-driven, and able to manage competing priorities in a dynamic environment. You can synthesize large volumes of information, maintain meticulous records, and consistently meet critical deadlines.

You are comfortable making informed decisions independently, know when to take initiative, and recognize when issues require escalation. You bring strong follow-through, sound judgment, and the ability to remain calm and professional when navigating complex situations.

Most importantly, you believe everyone deserves safe and stable housing. You understand that successful property management requires both strong technical skills and the ability to build trust with people from diverse backgrounds and circumstances.

You are someone who:

• Thrives in an environment where no two days are the same.
• Possesses strong analytical and problem-solving abilities.
• Takes ownership of your work and follows through on commitments.
• Balances compassion with consistency when working with residents.
• Adapts your communication style to meet the needs of diverse populations.
• Enjoys improving processes and bringing structure to complex situations.
• Approaches your work with empathy, professionalism, and a genuine desire to make a positive impact.

Qualifications

• Bachelor's degree in Business, Real Estate, Social Services, Public Administration, or a related field; or equivalent combination of education and experience.
• 3-5 years of property management experience, preferably in affordable, supportive, or low-income housing environments.
• Experience managing resident certifications, compliance documentation, and affordable housing programs.
• Strong proficiency with property management software and Microsoft Office applications.
• Experience with RealPage, OneSite, or similar housing management systems preferred.
• Certified Occupancy Specialist (COS) designation preferred or willing to attain.
• Experience with HUD, Section 8, project-based subsidy programs, or other affordable housing compliance programs preferred.
• LIHTC experience strongly preferred, particularly for candidates interested in supporting Harborlight's broader affordable housing portfolio.
• Bilingual language skills highly desirable.

Why Harborlight Homes?

At Harborlight Homes, you'll join a collaborative, mission-driven team committed to expanding access to quality affordable housing. This role offers the opportunity to make a direct impact on residents' lives while helping shape and strengthen housing communities during an exciting period of growth and operational transition.

If you are passionate about affordable housing, enjoy building relationships, and want to be part of an organization dedicated to creating thriving communities, we'd love to hear from you.

Harborlight Homes is an Equal Opportunity Employer. We value and embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, sex, age, gender identity or expression, disability, sexual orientation, veteran or military status, genetic information, or any other status protected by applicable law.