Customer Service Representative (CSR)

Remote - US Only Full-time $18.00/hr – $20.00/hr
Remote Option
Overview

United Community Bank is in search of a

Customer Service Representative (CSR)

to join our team. As a

CSR , youll play a vital role in delivering top-tier financial solutions and support to our customers. Youll be the face of United, guiding customers through our products and services to help them reach their financial goals--all while providing a positive, seamless experience.
What You’ll Do

Offer exceptional service to meet customers financial needs and build lasting relationships with a proactive, solutions-focused approach
Understand and communicate Uniteds products and services, including account types, loan options, and investment products, to help customers make informed choices
Actively recommend and sell products and services that match customer needs, contributing to Uniteds growth and customer satisfaction
Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care
Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly
Educate customers on option for managing transactions using technology and all other tools and resources available
Requirements For Success

Minimum of 3 years of prior experience in sales or customer service
Strong interpersonal skills and a natural ability to connect with others
Ability to uncover and provide solutions to meet customer needs and provide resolutions
Knowledge of consumer credit structuring and lending practices
Conditions of Employment

Must be able to pass a criminal background & credit check
This is a full-time position
FLSA Status :
Non-Exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#J-18808-Ljbffr