Regional Director of Operations

Director of Operations CID Hospitality

New York Metro Area

CID Hospitality is seeking an experienced, dynamic, and hospitality-driven Director of Operations to oversee and elevate multi-unit restaurant operations across an expanding portfolio of upscale dining concepts.

We are looking for a proven leader who combines operational excellence with strong people leadership, financial acumen, and a passion for creating exceptional guest experiences. This role is ideal for someone who thrives in high-volume environments, understands luxury hospitality standards, and can build systems, culture, and accountability across multiple teams.

Key Responsibilities

• Oversee day-to-day operations across multiple restaurant locations

• Drive financial performance including labor management, cost controls, P&L oversight, and revenue growth

• Develop and mentor General Managers and leadership teams

• Establish operational systems, standards, and accountability measures

• Ensure excellence in guest experience, service standards, and hospitality culture

• Partner with culinary and beverage leadership to maintain consistency and innovation

• Lead hiring, training, coaching, and performance management initiatives

• Analyze operational metrics and implement strategies for continuous improvement

• Support new restaurant openings, concept development, and expansion initiatives

• Maintain strong floor presence and lead by example

Qualifications

• 7+ years of multi-unit restaurant operations leadership experience

• Strong background in upscale dining, hospitality, or luxury service environments

• Demonstrated success leading high-performing teams

• Exceptional organizational, communication, and leadership skills

• Strong financial and analytical capabilities

• Experience managing high-volume operations with elevated service standards

• Ability to inspire, coach, and hold teams accountable

• Entrepreneurial mindset with hands-on leadership style

• Comfortable working nights, weekends, and high-demand service periods

Preferred Experience

• Multi-concept hospitality group experience

• New restaurant opening experience

• Fine dining and/or lifestyle hospitality background

• Experience scaling systems and teams during growth phases

Compensation & Benefits

• Competitive salary + performance bonus

• Growth opportunities within an expanding hospitality group

• Dining benefits

• Paid time off

• Health benefits

• Collaborative and energetic work culture

If you are passionate about hospitality, leadership, and operational excellence, we would love to hear from you.