Delivery Driver

Job Description

Job Description

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary:

Performs daily deliveries for Service Department territories as assigned by the area Service Managers and daily/weekly schedule.

Essential Functions:

• Delivery Driver will report to the Service Coordinators and Service Managers of each site for assigned daily duties.
• Ensures secure and safe transit of equipment to and from customer locations and Cross Precision Measurement Service Labs.
• Maintains a daily driver log to record time between deliveries and ensure proper time management. This will be evaluated weekly by the area Service Managers.
• Ensures delivery vehicle maintenance is performed at a regular schedule to include washing, oil changes, tire rotations, and any unscheduled maintenance as it occurs.
• Ensures proper use of the equipment Pickup and Drop-Off Form. This will require that the form is filled out completely and that any special instructions from the customer are annotated in the appropriate section.
• Ensures delivery packing slip and associated transfer documents are signed for and returned to the appropriate coordinator daily. These forms must be kept order to allow for proper filing at the office of origin.
• Performs inventory against the packing slip to ensure the right equipment is being delivered to the right customer.
• Maintains good customer relationships to ensure our customer’s needs are met.
• Maintains a professional appearance at all times.
• Reports any feedback from the customers to the appropriate Service Manager and or Coordinator via customer complaint and feedback form. Driver will be responsible for maintaining a sufficient number of forms in the vehicle at all times.
• Driver must be mindful of all traffic laws and maintain a clean driving record and be insurable.
• Consistently maintains good work attendance and productive work ethic.

Minimum Education / Qualifications:

• High School degree
• Valid driver’s license and clean driving history
• Strong interpersonal and customer service skills
• Computer literate
• Performance driven and customer focused

Core Competencies:

• Commitment to Excellence - Check your work
• Customer Relationship Management - communicate with customers to deliver better service

Physical Demands of the Position:

• Stands greater than 2 hours at a time
• Stoops and bends below knee level 8 – 10 times an hour
• Lifts and carries 50 pounds repetitively; occasionally 75 - 100 pounds
• Pushes / pulls objects greater than 25 pounds
• Reaches out
• Reaches overhead
• Repetitively uses feet to walk and to drive