Customer Solutions Advisor - Sports

Job Description

Job Description

The Customer Solutions Advisor, Sports is a customer-facing technical and workflow specialist focused on Vizrt’s sports, real-time graphics, and live production solutions. 

This role works directly with sports broadcasters, leagues, teams, federations, production companies, venues, and digital sports platforms to design compelling solutions for live sports storytelling, real-time graphics, sports analysis, augmented reality, video walls, ribbon boards, scoreboards, and other in-venue displays. 

The successful candidate will understand how graphics, data, live production systems, and venue technology come together to create engaging experiences for fans whether they are watching on television, streaming online, following on social platforms, or attending an event in person. 

A genuine passion for sports is a requirement for this role. We are looking for someone who actively follows sports, understands the games, teams, leagues, players, statistics, and storylines, and ideally has experience playing, coaching, producing, or otherwise being deeply involved in sports. The ability to understand what matters to a sports fan, producer, analyst, team, or venue is critical. 

The ideal candidate combines strong sports knowledge with hands-on experience in Vizrt real-time graphics and sports solutions, excellent customer-facing skills, and the ability to translate technology into compelling production and fan-engagement outcomes. 

This position must be based in the United States, with a strong preference for candidates located on the West Coast, particularly the Los Angeles area. Frequent travel, including nights and weekends around major sporting events, is required.

Key Responsibilities  

Customer Engagement & Advisory 

• Participate in discovery sessions with sports broadcasters, leagues, and production teams to identify customer goals, outcomes, and success criteria. 

• Focus on customer objectives such as increased fan engagement, workflow efficiency, or production flexibility and design solutions that deliver measurable results. 

• Translate customer goals into clear workflows and solution recommendations that connect technology to value. 

• Help customers define what success looks like and ensure Vizrt’s sports solutions can meet and exceed those goals. 

• Understand the complete sports production environment, from the production control room to the stadium or arena. 

• Advise customers on how real-time graphics, sports data, augmented reality, analysis, video walls, ribbon boards, and venue displays can improve storytelling and fan engagement. 

• Build trusted relationships with producers, technical directors, graphics teams, engineers, operators, analysts, venue production teams, and senior technical stakeholders.

Solution Design & Sports Workflow Support 

• Design and support complete sports production workflows utilizing Viz Engine, Viz Arena, Viz Libero, Vizrt real-time graphics, and related Vizrt technologies. 

• Create solution diagrams, integration plans, and workflow outlines that demonstrate how technology achieves customer goals. 

• Ensure proposed solutions fit modern sports production needs across broadcast, streaming, and in venue applications. 

• Collaborate with Product Management, Cloud teams, and Professional Services on advanced opportunities and integrations. 

Demonstrations & Presentations 

• Deliver compelling, hands-on demonstrations of Vizrt sports solutions, with a strong emphasis on real-time graphics, sports analysis, AR, data-driven storytelling, and in-venue fan engagement.

• Demonstrate how a complete Vizrt ecosystem can support television, streaming, social, stadium, and arena experiences.

• Conduct remote and on-site sessions with production teams, coaches, analysts, and technical operations. 

• Represent Vizrt as a sports technology expert at customer meetings, industry events, trade shows, and major sporting events. 

Sales Partnership 

• Partner closely with Sales to understand customer requirements and position Vizrt solutions based on business, production, and fan-engagement outcomes. 

• Provide technical guidance, competitive positioning, and workflow recommendations throughout the sales process. 

• Support proposals, tenders, scopes of work, demonstrations, evaluations, and proof-of-concept projects. 

• Help identify opportunities to expand Vizrt solutions through graphics, sports analysis, live production, and in-venue experiences. 

• Understand the competitive sports technology landscape and help articulate Vizrt’s differentiation.

• Partner with Sales to position Vizrt solutions in terms of customer outcomes and value creation. 

Cross-Functional Collaboration 

• Work with Professional Services to plan and support proof of concepts and sports solution deployments based on customer outcomes. 

• Provide insights to Customer Success teams to ensure smooth onboarding and strong adoption of Vizrt solutions. 

• Share customer feedback and industry insights with Product Management to guide roadmap decisions. 

• Participate in sports industry events, demos, and workshops as a technical expert. 

Requirements

• Hands-on experience with Vizrt real-time graphics solutions, preferably Viz Engine, Viz Artist, Viz Arena, Viz Libero, or related Vizrt technologies.

• Strong understanding of sports broadcasting, live sports workflows, or production environments. 

• Proven ability to connect technical solutions to customer outcomes. 

• Passion for sports and understanding of how major leagues, clubs, broadcasters, and federations operate. 

• Excellent presentation and communication skills with both technical and non-technical audiences. 

• Strong technical aptitude and willingness to learn continuously. 

• Fluent in English; Spanish language skills are a strong plus. 

• Deep and genuine passion for sports. Must enjoy watching sports and understand gameplay, rules, and storytelling. 

Preferred Qualifications 

• 2+ years in Pre-Sales, Solutions Engineering, Sports Broadcasting, Technical Operations, or related roles. 

• Strong hands-on experience with real-time graphics systems. 

• Experience with video walls, ribbon boards, scoreboards, LED displays, or other large-format/in-venue display technologies.

• Familiarity with live production systems such as switching, replay or data feeds. 

• Ability to work in fast-paced live sports environments, including event days. 

• Existing relationships or experience within professional, collegiate, or major sports organizations is a plus. 

Competencies 

• Applied technical understanding of Vizrt sports solutions and workflows. 

• Ability to translate technology into outcomes that enhance storytelling and viewer engagement. 

• Strong communication, presentation, and problem-solving skills. 

• Organized, detail oriented, and able to manage multiple priorities. 

• Collaborative mindset with Sales, Product, Engineering, and Customer Success teams. 

• Able to work independently and proactively in customer-facing settings. 

• Highly organized and able to manage multiple opportunities and priorities simultaneously. 

• Comfortably operating in fast-paced environments where live events and deadlines cannot move. 

Travel Requirements 

• Ability to travel 25–50% of the time, including nights and weekends. 

• Ability to travel anywhere in Americas with occasional travel to EMEA and APAC. 

Reporting 

• Reports to: Vice President of Customer Solutions Advisory, Sports 

Location 

• Must be based in the United States. 

• West Coast location is strongly preferred. 

• Los Angeles / Southern California is the preferred location. 

• Must have the ability and willingness to travel as required. 

Benefits

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process   

• Recruiter Screening 
• Team Interview 
• Case Interview
• Final Interview