Associate Software Engineer

ServiceNow Administrator

Location: TechM US Texas Plano (onsite)

Job Summary: We are seeking a skilled ServiceNow Administrator with a strong background in ServiceNow Enterprise Service Management, User Management, and TSM development. The ideal candidate will have 3-5 years of experience in software development, with a focus on ServiceNow platforms. This role requires a proactive individual who can manage and optimize ServiceNow functionalities to enhance user experience and operational efficiency.

Responsibilities:

• Administer and maintain the ServiceNow platform, ensuring optimal performance and availability.
• Manage user accounts, roles, and permissions to ensure secure access to the ServiceNow environment.
• Develop and implement TSM (Technical Service Management) solutions to streamline processes and improve service delivery.
• Collaborate with cross functional teams to gather requirements and translate them into technical specifications.
• Provide support and troubleshooting for ServiceNow incidents and requests.
• Conduct regular system audits and performance tuning to ensure compliance and efficiency.
• Stay updated with the latest ServiceNow features and best practices to recommend improvements.
• Assist in the development of training materials and user documentation.

Mandatory Skills:

• Proven experience in ServiceNow Enterprise Service Management.
• Strong knowledge of ServiceNow administration, including user management and role based access control.
• Experience in TSM development and implementation.
• Proficient in scripting languages such as JavaScript and knowledge of ServiceNow APIs.
• Excellent problem solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Skills:

• ServiceNow Administration certification.
• Experience with ITIL processes and frameworks.
• Familiarity with Agile methodologies.
• Knowledge of integration techniques with other enterprise systems.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of relevant experience in ServiceNow administration and software development.
• Demonstrated ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.