Returns Supervisor

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day.

We’re looking for a Returns Supervisor to lead the day-to-day returns operation within our Distribution Center. This role oversees the receiving, processing, disposition, and movement of returned product while ensuring inventory accuracy, productivity, safety, and quality standards are met.

You’ll lead a team responsible for getting returned product processed accurately and efficiently, determining product disposition, returning sellable inventory to stock, resolving discrepancies, and ensuring the operation stays organized and on track.

What You'll Do:

• Lead and coordinate daily returns activities, including receiving, unloading, processing, put-away, and movement of returned product.
• Supervise, coach, and provide day-to-day direction to team members, ensuring work is assigned effectively and completed accurately and on time.
• Determine the appropriate disposition of returned and non-conforming inventory.
• Ensure sellable returned product is processed, put away, and made available for inventory in a timely manner.
• Match returned product against Return Authorizations and verify required documentation for accuracy.
• Research inventory and receiving discrepancies to identify errors and support resolution.
• Ensure returned product is properly counted, labeled, staged, and routed to the appropriate location.
• Manage daily staffing and workload priorities based on operational needs.
• Support 5S, continuous improvement, and process improvement initiatives within the department.
• Ensure equipment, tools, and supplies are available, accounted for, and maintained appropriately.
• Ensure the safe and efficient use of material handling equipment and reinforce established safety procedures.
• Identify and communicate safety concerns, operational issues, and opportunities for improvement to leadership.

What You Bring:

• 3+ years of experience in a warehouse, distribution, fulfillment, or similar operational environment.
• 1+ year of experience in a lead or supervisory role.
• Experience with shipping, receiving, returns, and/or inventory control.
• Ability to lead a team, assign priorities, and manage multiple operational needs in a fast-paced environment.
• Strong attention to detail with the ability to identify and resolve inventory or processing discrepancies.
• Clear written and verbal communication skills.
• Comfortable using computers and warehouse systems to complete daily operational tasks and reporting.
• Experience working with material handling equipment.
• Professional, dependable, and able to work effectively with team members and cross-functional partners.

Pay Range: $72,000-$75,000 annually plus bonus based on experience

5.11 offers a best-in-class benefits program including:

• medical, dental and vision insurance
• a 401(k) program with employer match
• employer-paid basic life and AD&D insurance.

Additionally, employees can choose from several voluntary benefits including:

• Hospital Indemnity/Accident insurance
• Flexible Spending Account/Health Saving Account
• Employee Assistance Program
• Paid Time Off/Paid Holidays/Sick Time
• Casual Dress Code
• and Employee Discounts.

*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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