Barista

Description

Job Summary

Baristas are responsible for making quality beverages, generally hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store. Baristas must do all of these tasks quickly and efficiently while also making sure to form good customer relationships.

Essential Functions

• Make and serve specialty coffee and tea beverages
• Properly handle and maintain all equipment
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Speak and interact with both new and regular customers
• Maintain a clean and sanitized work station
• Follow health and safety guidelines
• Adhere to recipes and presentations for food and beverage items
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures
• Serve customers quickly and efficiently
• Demonstrate a thorough understanding of all the menu offerings
• Observe relevant health and safety standards
• Be punctual and able to observe regular and consistent attendance
• Contribute to a positive team environment

Other Duties

• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.


Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required.


Experience:

One year of coffee service industry. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.