Patient Access Associate 2 Gastroenterology

Inova Fair Oaks is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full‑time day shift from Monday – Friday. Team members alternate working opening shift (7:45a‑4:15p) and closing shift (8:30a‑5:00p) The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Featured Benefits Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Patient Access Associate 2 Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem‑solving process when additional input is needed. Minimum Qualifications Education: High School Diploma or GED Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience). #J-18808-Ljbffr Inova Health System