Chief Human Resources Officer

Job Description

Job Description

We are Girl Scouts of Orange County! We are nearly 15,000 girls and 9,000 volunteers and adult members who believe in the power of every girl to change the world. We are champions of girl ambition, fueled by our unstoppable drive to provide every girl, regardless of age, background, or ability, the life-changing benefits Girl Scouts provides her to dream big and do bigger. Girls need the connectivity and sisterhood that Girl Scouts provides for self-expression, discovery, community, and inclusion - now more than ever. And with programs in every OC zip code, we offer every girl fun and inspiring experiences to practice a lifetime of leadership, adventure, and success. Girl Scouts - building girls of courage, confidence, and character, who make the world a better place.

Position Summary

The Chief Human Resources Officer (CHRO) is a strategic leader responsible for setting and advancing the organization's people strategy in alignment with mission, values, and long-term priorities. This role provides executive oversight of human resources for both staff and volunteer populations, ensuring a cohesive, compliant, and mission-aligned approach to people, culture, and organizational effectiveness. 

The CHRO leads HR strategy, organizational development, learning and development, and volunteer HR governance. This role serves as a trusted advisor to the CEO and executive leadership team, driving initiatives that strengthen culture, leadership capability, and organizational performance. 

Essential Responsibilities/Activities:

Strategic Leadership

• Develop and execute a comprehensive people strategy aligned with organizational goals and mission delivery 
• Serve as a strategic advisor to the CEO and executive leadership team on organizational design, workforce planning, and culture
• Lead change management efforts related to organizational restructuring, growth, and evolving service models 
• Establish and monitor key people metrics to inform decision-making and drive accountability 

HR Operations & Compliance

• Provide executive oversight of HR operations, ensuring alignment with organizational priorities, policies, and compliance requirements
• Oversee escalation and resolution of high-risk employee relations and HR operational issues 
• Serve as executive approver for payroll processing prior to submission 
• Lead HR compliance strategy and ensure adherence to federal, state, and local employment laws 
• Ensure governance of key HR processes including payroll, benefits, HRIS, and leave programs 
• Oversee organizational change, workforce planning, and restructuring initiatives in partnership with executive leadership 

Volunteer HR Leadership

• Oversee volunteer HR operations, ensuring alignment between staff and volunteer experience, policies, and practices 
• Partner with program and field leadership to strengthen volunteer engagement, support, and retention 
• Ensure scalable systems and processes to support a large and diverse volunteer population

Learning & Development

• With the L&D Director, design and implement programs that support manager effectiveness, team performance, and leadership pipelines 
• Foster a culture of continuous learning, feedback, and development across staff and volunteers 

Organizational Culture & Engagement

• Champion a healthy, inclusive, and mission-driven culture aligned with Girl Scout values 
• Lead employee engagement strategies, including surveys, action planning, and retention initiatives 
• Partner with leadership to strengthen communication, alignment, and accountability across the organization 

Team Leadership

• Lead, develop, and mentor a team including HR Operations, Volunteer HR, and Learning & Development 
• Build a high-performing HR function with clear priorities, accountability, and strong service orientation 
• Ensure effective collaboration across departments and with external partners 

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field required 
• 8+ years of progressive HR leadership experience, including senior-level roles 
• Experience leading multi-functional HR teams, including operations and learning and development 
• Strong knowledge of Federal and CA employment law and HR best practices.  
• Demonstrated experience in compensation, benefits, L&D, employee relations, recruiting, organizational design, change management, and culture transformation 
• Experience working in or alongside mission-driven or nonprofit organizations preferred 
• Willingness to support and embody the mission, values, and principles of the Girl Scout Movement. 
• Licensed and insured California driver; must pass background screening including driving history. 

Key Competencies

• Strategic thinking with strong execution capability 
• Sound judgment and high integrity in complex situations 
• Ability to influence and partner effectively with senior leaders 
• Strong communication and interpersonal skills 
• Ability to balance mission, people, and operational needs 
• Data-informed decision making 
• Operates at both a strategic and hands-on level 

GSOC is proud to be an equal opportunity employer. GSOC is committed to a process of diversity, equity and inclusion.