Senior Systems Analyst

Senior Departmental Systems Analyst

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Performs systems analysis and coordinates the development of systems and/or applications of a specified function or area within a department. The Senior Departmental Systems Analyst position implements, supports, and maintains the technology and systems related to the agendas, reports, and meetings of Metro's Board of Directors. This position also performs systems analysis to optimize application functions or processes within the purview of the Office of Board Administration's Board Systems, Development, and Infrastructure team and will be required to have alternative work hours approximately five (5) days per month.

Examples of Duties

• Researches functional areas to determine information systems needs
• Performs requirements analyses, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned department
• Designs technical systems specifications
• Provides input to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Monitors systems performance and responds to systems emergencies
• Troubleshoots, analyzes, and resolves system problems
• Prepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and services
• Prepares reports, systems training manuals, and technical systems documentation
• Creates and modifies microcomputer programs
• Develops advanced microcomputer analytical models and report programs using specified software packages
• Designs advanced decision support tools and models used for decision making
• Participates in department information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Bachelor's Degree in Computer Science, Information Systems, or a related field
• Three years of relevant experience performing systems analysis or computer programming work; some positions in this class may require specialized experience in area of assignment
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

• Experience implementing, managing, or administering Board Management and/or Records Systems according to best practices or industry standards
• Experience developing and managing data analytic reports with advanced proficiency in Excel and Structured Query Language (SQL)
• Experience analyzing operational processes and workflows, evaluating alternatives, and providing recommendations
• Experience providing customer service to diverse stakeholder levels, including executives, elected officials, and the public at large and communicating effectively across technical and non-technical groups
• Experience implementing and/or managing machine learning (ML) or natural language processing (NLP) or artificial intelligence (AI) projects positioned at the intersection of technology and business

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of specified application areas, systems analysis, and statistical methods
• Applicable local, state, and federal laws, rules, and regulations governing information systems
• Capabilities of large-scale computer systems
• Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Analyzing and designing data processing systems in a specified application area
• Managing projects, applications, and programs
• Troubleshooting system problems
• Navigating and customizing web-based collaborative platforms, such as SharePoint
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Training users in implemented systems

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Perform complex systems analyst work
• Prepare comprehensive reports and correspondence
• Determine strategies to achieve goals
• Meet tight time constraints and deadlines
• Multi-task and work in a fast paced, team-oriented environment
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Work effectively in a team environment
• Read, write, speak, and understand English

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)

Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)

East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)

Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)

Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)

Telephone: View phone number on click.appcast.io or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Benefits

*Please refer to the applicable benefit type (Regular or Temporary