Lead Store Associate New 240 Buckland St Manchester, CT

Lead Store Associate Type of Work: Full-Time Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate: $19.50/hr Location: 240 Buckland St, Manchester, CT 06042 At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. We are a leading global cannabis provider with brands including Curaleaf, Select, and Grassroots, offering premium products and services in medical and adult-use markets. As a Lead Store Associate, you’ll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. You’ll serve as a brand ambassador, drive performance, and help create a welcoming, compliant, and high-performing retail store environment. What You’ll Do : Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by enrolling guests in our rewards program and capturing customer insights to improve future experiences. Support your team in resolving customer concerns with empathy and professionalism, turning challenges into opportunities to build trust. Promote a respectful, inclusive, and collaborative workplace—positivity and teamwork to fuel great customer experiences and smooth checkout operations. Operational Excellence & Processes Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest-ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real-time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go-to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast-paced environment and take on additional duties as needed. What You’ll Bring Must be 21 years of age or older. High School Diploma or GED. Minimum 1 year of experience in a customer-facing or sales environment. Minimum 1 year of experience using point-of-sale (POS) systems and cash handling. Minimum 6 months of leadership experience in a retail environment. Minimum 6 months of hands-on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation. Strong leadership and team-building skills with the ability to coach and motivate others. Familiarity with retail SOPs, safety protocols, and loss prevention practices. High attention to detail, especially in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high-volume, compliance-driven setting. Flexible availability including evenings, weekends, holidays, and occasional overnights. Multi-tasking with the ability to pivot quickly between tasks. Comfortable using technology and learning new tools to support operations and customer interactions. Strong time management and organizational skills. Strong de-escalation skills and the ability to redirect upset customers to a positive guest experience. Basic proficiency in mathematics and computer applications. Solution-driven mindset when dealing with upset customers. Strong conflict resolution skills and the ability to handle high-stress situations. Ability to support store leadership with initiative and a proactive approach. Ability to work across all store stations based on business needs. Even Better If You Have Knowledge of inventory management, restocking, order fulfillment, and conducting daily inventory counts and comprehensive audits. Experience in a sales role with a focus on tracking KPIs and meeting sales targets. Experience in a regulated retail setting. Physical Requirements The physical demands describe the essential functions of the job, including standing for extended periods, frequent movement, lifting up to 25 pounds (with occasional lifts up to 50 pounds), and close vision requirements. Specific allergen warnings and the need to work in a fast-paced, compliance-driven environment are noted. Benefits Competitive Pay and Benefits Generous PTO and Parental Leave Life/ Disability Insurance Community Involvement Referral Bonuses and Product Discounts Benefits vary by state, role type, and eligibility. Curaleaf is an equal opportunity employer. We provide accommodations for applicants with disabilities. We encourage all qualified individuals to apply. #J-18808-Ljbffr Curaleaf Holdings, Inc.