Technical Support Analyst 2 (Short Term)

Job Description

Job Description

Job Title : Technical Support Analyst 2 (Short Term)
Work Type : Onsite
Location : Richmond, VA
Start Date : 08/03/2026
End Date : 10/16/2026
Industry Category : Information Technology / Government Services
Employment Type : 1099 Contract
Requisition ID : 807600

Overview

We are seeking a Technical Support Analyst 2 to provide hands-on technical support for a government agency in Richmond, Virginia. This short-term onsite assignment focuses on installing, configuring, maintaining, and troubleshooting end-user technology while ensuring reliable IT operations and excellent customer service. The ideal candidate is a responsive, detail-oriented IT professional with strong technical troubleshooting skills and the ability to support users in a fast-paced environment.

Application

Applications will be reviewed as received.

Submission Deadline: 07/28/2026

Candidates must:

• Physically reside within the United States for the duration of the assignment.
• Be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Be willing to interview by both webcam and in person.
• Be willing to work onsite five days per week in Richmond, Virginia.
• Provide a valid email address as part of the submission.

Job Description

The Technical Support Analyst 2 serves as the primary point of contact for end-user technical support, ensuring hardware, software, and network systems remain operational with minimal disruption to business operations. This role is responsible for installing and configuring IT equipment, preparing and deploying workstations, supporting business applications, and resolving technical issues through responsive customer service and effective troubleshooting. The successful candidate will work closely with users and IT staff to maintain a secure, reliable, and productive technology environment.

Responsibilities

Technical Support

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
• Configure operating systems, software applications, and user accounts for new and existing staff.
• Image and prepare devices in accordance with organizational standards and security requirements.
• Install and assist with networking equipment, including routers, switches, wireless access points, and cabling.
• Diagnose and resolve hardware, software, network connectivity, and peripheral device issues.
• Provide first- and second-level technical support while escalating complex issues when appropriate.
• Support business productivity applications, email systems, and standard enterprise software.

Customer Support

• Respond promptly to help desk tickets, telephone requests, and in-person support requests.
• Deliver professional, customer-focused technical assistance while clearly communicating technical concepts to end users.
• Maintain a positive and supportive approach when assisting employees with technology issues.

Operational Support

• Follow organizational security standards and best practices when deploying and supporting IT systems.
• Maintain confidentiality while handling sensitive information and technology resources.
• Prioritize and manage multiple support requests while meeting service expectations.
• Work effectively both independently and as part of a collaborative IT support team.
• Lift and move computers, monitors, networking equipment, and other IT hardware as needed.

Requirements

• Strong knowledge of desktop support, device deployment, and end-user technical support.
• Experience supporting enterprise hardware, software, and networking environments.
• Ability to troubleshoot and resolve technical issues efficiently while maintaining excellent customer service.
• Experience working within structured IT support and service management environments.

Minimum Qualifications

• 4 years of experience with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
• 4 years of experience with device imaging, deployment tools, and system security best practices.
• 4 years of experience using help desk ticketing systems and IT service management workflows.
• 4 years of experience troubleshooting and diagnosing hardware, software, and technical issues.
• 4 years of experience communicating technical information clearly to end users.
• 4 years of experience demonstrating strong organizational and time-management skills.
• 4 years of experience providing professional customer service and end-user support.
• 4 years of experience working both independently and collaboratively within a team environment.
• 4 years of experience lifting and moving IT equipment, including computers, monitors, and networking hardware.
• 4 years of experience maintaining confidentiality and following security protocols when handling sensitive information.
• Must physically reside within the United States for the duration of the assignment.
• Must be willing to interview by both webcam and in person.
• Must be willing to work onsite five days per week in Richmond, Virginia.
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Qualifications

• 4 years of experience adapting to changing technology, tools, and organizational needs.
• 2 years of experience using HelpSpot ticketing system.

Benefits

Compensation

This is a 1099 Contract position.

Pay Rate: $20 – $26 per hour

Schedule

• Start Date: 08/03/2026
• End Date: 10/16/2026
• Assignment Duration: Approximately 2.5 months
• Funded for approximately 400 hours
• Onsite, Monday through Friday
• Five days per week onsite
• Assignment may be extended based on business needs; extension is not guaranteed.

Work Location

Richmond, VA

• Fully onsite position.
• Candidates must be able to work onsite five days per week.