Sr DevOps Engineer

Be at the Forefront of the Agentic AI RevolutionAt Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.Role SummaryThe DevOps Engineer designs, builds, and maintains the CI/CD pipelines, deployment tooling, and infrastructure automation that power Skan's customer delivery operations. Working within the Customer Ops team, this role is the engineering engine behind deployment velocity — ensuring that customer environments are provisioned, upgraded, and maintained reliably, securely, and at pace.This role sits at the intersection of software engineering and infrastructure operations. The DevOps Engineer is responsible for making deployment a repeatable, automated, and quality-assured activity — eliminating manual overhead, enforcing DevSecOps standards, and giving the wider Customer Ops and Systems Engineering teams the tooling they need to operate efficiently at scale.Why This Role ExistsAs Skan's enterprise customer base grows, so does the complexity of managing deployments across cloud-hosted, customer-hosted, and hybrid environments. Without dedicated DevOps engineering, deployment activities are manual, inconsistent, and slow — creating delivery risk, increasing the chance of environment-related incidents, and preventing the Customer Ops team from scaling without linear headcount growth.The DevOps Engineer provides the automation and tooling layer that makes Skan's customer delivery operations scalable, auditable, and professionally run — directly supporting SLA commitments, deployment quality, and time-to-value for enterprise clients.Key ResponsibilitiesDesign, build, and maintain CI/CD pipelines for customer environment deployments, upgrades, and patch cycles — covering cloud-hosted and customer-hosted modelsAutomate infrastructure provisioning and configuration management using Infrastructure-as-Code tooling (Terraform, Helm, Ansible)Implement and enforce DevSecOps practices across all product and client deployment pipelines — including security scanning, secrets management, and policy-as-code controlsDevelop and maintain deployment tooling, scripts, and environment templates that reduce manual effort and improve deployment consistencySupport Systems Engineers during new customer environment builds, patch cycles, and major upgrades — providing tooling, automation, and hands-on assistanceBuild and maintain ops process tooling: SLA tracking dashboards, deployment status portals, environment health monitors, and internal reporting utilitiesMaintain deployment metrics and reporting — pipeline success rate, deployment frequency, lead time, and change failure rate — to inform continuous improvementIdentify and remediate deployment bottlenecks, pipeline failures, and infrastructure configuration drift across customer environmentsCollaborate with the SRE team to align infrastructure design with operational monitoring and incident response requirementsParticipate in change management processes — ensuring all production environment changes are logged, reviewed, and reversibleContribute to the Automation Engineering team's agentic workflow initiatives — developing automation that further reduces operational toilMaintain clear, up-to-date documentation for all pipelines, playbooks, and environment configurationsKey DeliverablesCI/CD pipeline designs and live implementations for all customer deployment models — cloud, on-prem, and hybridInfrastructure-as-Code templates and reusable deployment playbooks — maintained, versioned, and documentedDevSecOps controls documentation and compliance evidence for all customer-facing pipelinesAutomated environment provisioning and teardown scripts — reducing manual setup time per new customer deploymentDeployment metrics dashboard: pipeline success rate, deployment frequency, lead time, and change failure rate — reported monthlyOps tooling: SLA trackers, status portals, and environment health dashboards operational and actively used by Customer Ops teamsTarget: pipeline success rate ? 95%; zero unplanned production outages attributable to deployment tooling failuresSkan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.