Patient Service Associate - Fitness Center

Customer Service Representative

PSA part-time position is from 4:00 pm to 7:00 pm Monday to Thursday, and 4:00 pm to 8:00 pm on Fridays, and additional shifts as needed due to special promotions and staff PTO.

This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, towels, takes monetary transactions via POS for programs and services, and answers membership questions. This position requires computer data entry and retrieval. This position independently answers phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.