1031 Exchange Officer

1031 EXCHANGE OFFICER WHAT IS THE OPPORTUNITY? Responsible for interfacing with clients on a day-to-day basis to handle operational or service-related issues/inquiries regarding the 1031 Exchange process. This colleague actively engages in meaningful conversations with clients to ensure that the client’s 1031 exchange is managed in a professional and timely matter, adhering to all IRC§1031 Regulations. This colleague works directly with clients, as well as supporting the Senior Relationship Manager/Certified Exchange Specialist® with Client on-boarding, transaction coordination and file maintenance. This colleague provides accurate, timely and extensive information to all client inquiries and requests to ensure retention of existing clients, strengthen prospect opportunities, and building meaningful COI networks. This person is instrumental in working as liaison with other internal departments to provide operational excellence. WHAT WILL YOU DO? Maintains a good understanding of the 1031 Exchange program and a thorough understanding of Deposit Control Accounts. Activities can include: collecting the items necessary to prepare the exchange documents (from client, attorney, closing agent or escrow company), opening 1031 Exchange Account, updating transaction tracking spreadsheet and Abacus Law software, preparing and sending exchange agreements and deadline packages, funds authorizations, and 1031 Exchange closing packages. Primary contact with all parties for transactional and operational needs. Responsible for the operational integrity of the assigned area of responsibility. Resolves problems and answers questions related to client’s 1031 Exchange and exchange account. Works directly with clients in handling all areas of 1031 operations (e.g., new account request, account research, wires, etc.) to free Senior Relationship Manager from performing these duties. Provide accurate, timely and extensive information to all customer inquiries and requests to ensure retention of existing clients and expansion of COI referrals. Knowledgeable in IRC§1031 rules and regulations in order to properly assist clients in understanding the requirements of all imperative deadlines, identification rules and general 1031 regulations. Complies fully with all bank risk management, operational procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, City National Code of conduct, etc.) Participates in client calls and presentations with Certified Exchange Specialist® and assists in onboarding new clients relationships. Provides technical expertise to assist in problem solving and identifies and recommends methods to improve productivity and effectiveness to Management. Requires thorough knowledge of all bank products and services as well as IRC§1031 Regulations, with the ability to handle the largest, most complex and sensitive account relationships. Colleague typical has three or more years’ experience with 1031 exchange operations, and has the Certified Exchange Specialist® designation or is willing to study in order to qualify to take the CES® designation test. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Minimum 3 years 1031 exchange experience Minimum 3 years client services experience Minimum 3 years banking operations experience Additional Qualifications Strong understanding of IRC§1031 Regulations Knowledgeable in all phases of the 1031 exchange process Ability to work independently Ability to communicate clearly and professionally with all levels of an organization Excellent written and verbal communications skills Proficiency in multi-tasking and prioritizing projects Good analytical skills Strong interpersonal, verbal and written communication skills required to effectively interact with clients, attorneys, escrow agents, and COIs. Ability to handle the largest, most complex and sensitive account relationships Strong operational knowledge Thorough knowledge of all bank products and services Excellent Microsoft Office suite skills (e.g., Word, Excel, Outlook) Ability to work well with Relationship Managers and business line partners WHAT'S IN IT FOR YOU? Compensation Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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