Senior Technology Business Services Consultant

Senior Technology Business Services Consultant

Wells Fargo is seeking a Senior Technology Business Services Consultant to support lines of business across Canada, LATAM, and the Caribbean. This role partners with technology and business stakeholders to deliver technology-enabled capabilities and ensure regional business needs are met in alignment with applicable risk, compliance, and legal requirements. This individual will also prepare and distribute required regional technology regulatory reporting, including updates related to incident management, application and infrastructure project status, and change management.

In this role, you will:

• Partner with regional businesses across Canada, LATAM, and the Caribbean to deliver technology-enabled capabilities; contribute to Technology Business Services solution planning and roadmaps
• Define and monitor service quality, resilience, and cost objectives for delivered solutions; identify gaps, risks, and improvement actions
• Lead business systems analysis activities with Enterprise CTO and business-aligned CIO teams, including requirements elicitation, solution design, and delivery support for complex, multi–line of business initiatives
• Ensure solutions and delivery activities align to governance, controls, and risk management requirements; coordinate stakeholders to drive completion of key risk and remediation initiatives
• Facilitate cross-functional working sessions with business and technology partners to resolve issues, remove blockers, and drive end-to-end solutions from definition through implementation
• Serve as a primary liaison between in-region business partners and technology teams; provide concise status reporting, decision logs, and executive-ready communications to leaders
• Oversee incident and problem management for the region by tracking technology-related incidents/issues through resolution, coordinating stakeholder communications, and reporting trends, root causes, and remediation progress
• Evaluate new technologies and process improvements; define future-state processes, document current/future requirements, and partner with teams to implement improvements that increase efficiency and reduce risk
• Drive delivery execution with teams across the organization to achieve business outcomes, manage dependencies, and maintain proactive stakeholder engagement and transparency

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing or support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience implementing and supporting both infrastructure and application technology solutions for international businesses
• Ability to communicate effectively and influence stakeholders at all levels of the organization
• Proven ability to consult, build credibility, and maintain strong working relationships across business and technology partners
• Demonstrated independent judgment and structured problem solving to develop practical, risk-aware recommendations
• Strong prioritization and execution skills, with the ability to manage competing deadlines in a fast-paced, complex environment
• Strong analytical skills with attention to detail, including the ability to translate data into insights and actions
• Knowledge of project delivery, implementation practices, and use of Jira
• Process improvement mindset, including experience defining, documenting, and enhancing processes to improve outcomes and controls
• Experience using AI-enabled tools to streamline workflows, improve efficiency, and support better decision-making
• Experience with M365 for presentations (Excel, PowerPoint, Word)
• Experienced in using Registry
• Strong experience creating and presenting reports on a monthly and quarterly basis

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position requires a hybrid in office work schedule

Posting End Date: 26 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.