Program Manager

Overview This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements, while also engaging in mentoring lower-level employees. Responsibilities Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end‑to‑end service delivery, and readiness for sales, along with their associated processes. Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth. Contributes insights based on service data to drive increased sales opportunities, leveraging data‑driven strategies for business growth. Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities such as product warranty support and cost analysis, as well as the development of content and collateral for service product marketing. Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance. Utilizes both technical and business acumen to lead complex cross‑functional initiatives with significant impact on the services business. Establishes, implements, and manages service level agreements, ensuring consistent and high‑quality service delivery to meet customer expectations. Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts. Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower‑level employees. Education & Experience Four‑year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 7‑10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field. Knowledge & Skills Agile Methodology Analytics Business Development Business Strategies Business To Business Customer Relationship Management Data Analysis Digital Marketing Go‑to‑Market Strategy Key Performance Indicators (KPIs) Marketing Strategies New Product Development Product Management Product Strategy Project Management Thought Leadership Value Propositions Cross‑Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts function and leads and/or provides expertise to functional project teams and may participate in cross‑functional initiatives. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Compensation Pay range: $105,050 up to $161,800 USD annually with additional opportunities for bonus and/or equity (applicable to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience. Benefits Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies 4‑12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. #J-18808-Ljbffr