Employee Shop Operations Lead (Retail Management)

Job Description

Are you passionate about creating a seamless and memorable shopping experience that enhances workplace culture and employee satisfaction?

Lead the transformation of our employee store into a vibrant hub of engagement and efficiency, where your leadership and retail expertise will create a workplace experience that colleagues trust and enjoy every day.

Core Responsibilities

• Lead daily operations of the employee store, ensuring service standards and stock availability.

• Establish and maintain processes for inventory management, ordering, and loss prevention.

• Build and nurture a service-minded team culture that enhances employee experience.

• Manage supplier and stakeholder relationships to ensure product availability and continuity.

• Monitor sales, stock levels, and customer feedback to drive performance improvements.

• Ensure compliance with company policies, financial controls, and legal requirements.

• Coordinate campaigns, seasonal offerings, and product launches aligned with site activities.

• Prepare and present reports on store performance, risks, and improvement opportunities.
  

Play your part in our team succeeding

The Employee Store is an integral part of the LVA site services within Workplace Solutions & Operations, dedicated to enhancing the overall employee experience. By providing easy access to essential products and services, the department fosters a welcoming and practical workplace environment that supports daily life on site. It plays a crucial role in building a positive workplace culture and ensuring colleagues feel valued and supported.

The Employee Store Operations Lead is pivotal in aligning store operations with the broader organizational goals. By ensuring efficient daily operations, accurate stock management, and a positive employee experience, this role directly contributes to workplace engagement and the professionalization of the LVA site. The Lead's efforts in creating a reliable and enjoyable store experience help strengthen the company's culture and support its growth and success.

Do you have what it takes?

A degree related to Retail Management, Business Administration, or Hospitality is preferred but not mandatory. Practical experience in managing retail or customer-facing operations is highly valued and can be considered in lieu of formal education.  The candidate must have experience in retail, employee store, or customer-facing operations.

Must have:

• Proven leadership experience managing a team.

• Strong understanding of inventory management, stock control, and retail financial processes.

• Excellent customer service skills in a busy operational environment.

• Strong communication skills and ability to work with employees at all levels.

• Hands-on leadership style with a pragmatic, solution-oriented mindset.

• High integrity and attention to detail, especially in cash handling and compliance.

• Experience with point-of-sale systems and inventory software.
  

Nice to have:

• Previous experience opening or scaling a new retail/service function.

• Familiarity with retail reporting tools and data analysis.

• Experience in a manufacturing, campus, or large-site environment.

• Interest in employee engagement and workplace culture.

• Ability to identify improvement opportunities and act on them independently.

• Comfortable working in a fast-changing, greenfield/startup environment.

• Strong problem-solving skills and adaptability to change.

Additional:

• Some minimal international travel will be required

• No relocation will be available
  

Compensation

The salary for this position has a range of $84,674.00 - $127,010.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at View phone number on lego.com, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.