WORKPLACE AMBASSADOR

Overview The Workplace Ambassador plays a key role in creating an exceptional employee experience by delivering workplace operations through a hospitality-focused approach. This position ensures employees feel welcomed, supported, and connected within a Wells Fargo administrative location. As a trusted partner and visible presence on-site, you will provide attentive service, resolve issues quickly, and foster a sense of community. This internal, client-facing role combines a passion for service with strong interpersonal skills and problem-solving abilities. You will work collaboratively with local workplace teams and other partners to maintain a safe, comfortable, and functional environment for employees. Key Responsibilities Serve as a trusted resource and first point of contact for employees, providing assistance with workplace needs and inquiries. Greet employees and visitors, offering directions, escorts, and helpful information to ensure a positive experience. Promote engagement and community by hosting and/or supporting events and activities in partnership with the Site Leader. Maintain the appearance and functionality of office spaces through proactive walkthroughs and timely issue resolution. Be mobile throughout the day, regularly walking the site to monitor conditions and assist employees. Monitor meeting spaces, report inconsistencies, and coordinate AV support or maintenance as needed. Assist with conference room reconfigurations to support meetings and events. Assist new hires and relocators with building orientation, campus tours, and workspace navigation. Log and track issues in the appropriate system, ensuring timely follow-up and resolution. Analyze issue trends and collaborate with Facilities and Technology teams to implement preventative solutions. Support fire/life safety protocols and badge access processes. Build strong relationships across teams and vendor partners to ensure seamless service delivery. Provide local information and resources, including directions, dining, and attractions. Guide customers to reserved rooms and assist with wayfinding. Learn and utilize reservation software to manage bookings and troubleshoot scheduling issues. Support the Connections team with conference center operations, ensuring meeting spaces are prepared and client expectations are met. Minimum Qualifications Positive, flexible attitude and a strong team player. Passion for delivering exceptional customer service and creating a welcoming environment. Ability to build trust and maintain productive relationships across all levels. Strong problem-solving skills with an inquisitive mindset for resolving issues quickly. Comfortable initiating conversations and engaging with employees. Ability to remain calm and constructive in high-pressure situations. Basic technology troubleshooting skills. Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint). Ability to be on your feet and mobile for most of the day. Comfortable assisting with physical tasks such as conference room reconfigurations. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr