LEAD MEDICAL SUPPORT ASSISTANT

Lead Medical Support Assistant

The Lead Medical Support Assistants (LMSA) serves as the major communication link and provides continuity between the members of the patient care team and is expected to be thoroughly familiar with all administrative and operational functions of the activities that form Primary Care. Teams include the Nurse Manager, RN 's, Clinical Associates, Nurse Practitioners, Physician Assistants, Staff Physicians, Resident Physicians, Social Workers, Pharmacists, Primary Care Mental Health Providers and Students Duties include but not limited to:

• Receives patients and visitors in person or telephonically. Records and relays messages and/or redirect calls as necessary.
• Refers urgent messages and patient results to the appropriate Care Team member for immediate action.
• Obtains identifying information and determines the nature of the visit/call. Insures eligibility for care and contacts appropriate staff members for verification, when necessary.
• Schedules appointments and provide information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns.
• Maintains and monitors patient appointment schedules for the unit/clinic and communicates delays in scheduled appointments to the appropriate staff and patients.
• Attempts to resolve complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Coordinates and/or schedules patient appointments with other clinics or specialties.
• Receives and handles concerns ensuring that quality service is rendered in a timely, competent, and caring manner.
• Serves as coordinator for questions including interpretation of policy relating to the provision of medical services. Responds to complex questions involving a range of issues.
• Researches problems and/or reviews issues and requests related to information regarding provisions for medical care, eligibility, etc.; clarifies issues and evaluates the need for additional information.
• Provides advice regarding regulations. Identifies and recommends ways of eliminating, combining, simplifying, or improving procedures and processes.
• Ensures the database integrity by monitoring, for accuracy and completeness, all systems of data entry and collection; this includes current software as well as future updates and revisions
• Verifies benefit eligibility determinations; outlines the medical care benefits to which the patient has entitlement.
• Obtains all key information needed and initiates administrative processing of basic requests and forms.
• Provides eligibility determinations and information to the medical staff.
• Copies and files documentation and enters information into the computer.
• Provides administrative support for the facility in handling written correspondence and telephone inquiries, training, contacting various ancillary services to ascertain status of admission of transfers to other facilities.
• Coordinates care with local ancillary facilities for the care and/or testing or treatment of patients; i.e. laboratory testing, radiological screening.
• Provides advisory and technical assistance to patients, administrative staff, and professional staff regarding medical care eligibility.
• Determines immediate eligibility based on information supplied by the applicant.
• Responds to technical questions regarding patient rights, responsibilities, and dental/nursing home/medical eligibility for care.
• Processes admissions and transfers into the medical center. Performs clerical work in support of the care and treatment given to patients such as receiving patients and maintaining patient files.
• Processes all requests for compensation and pension examinations from Regional Office and ensures that reports are completed accurately within allotted time frames for each step in the examination process.

Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Total Rewards of a Allied Health Professional

Work Schedule: Monday-Friday, 8:00am-4:30pm

Recruitment/Relocation Incentives: Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized