Senior Oracle EBS Support Engineer

Senior Oracle E-Business Suite (EBS) Support Engineer

Michelin is building a world leader in life-changing compounds and experiences.

Pioneering materials designed for over 130 years, Michelin is in a unique position to make decisive contributions to human progress and a more sustainable world. Based on its deep knowledge of polymer compounds, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields such as mobility, construction, aeronautics, low-carbon energies, and healthcare.

The care put into its products and the deep customer knowledge inspire Michelin to offer the best experiences. This ranges from providing data-driven connected solutions for professional fleets to recommending exceptional restaurants and hotels curated by the MICHELIN Guide. Based in Clermont-Ferrand, France, Michelin is present in 175 countries and employs 132,200 people.

We invite you to join our team in the following role:

Senior Oracle E-Business Suite (EBS) Support Engineer Mission of the Position:

We are looking for a Senior Oracle E-Business Suite (EBS) Support Engineer to provide advanced functional and technical support to critical enterprise applications, in a global and collaborative environment.

This role is key to ensuring service stability, managing high-visibility incidents, and contributing to the continuous improvement of Oracle EBS platforms. The main focus will be on the Order to Cash (O2C) process, with emphasis on the Accounts Receivable (AR), Order Management (OM), and Web Shipping (WSH) modules.

The position requires constant collaboration with global teams, development partners, and business stakeholders, as well as active participation in incident management, problem, change, and knowledge processes, within a global support model.

What will you do on a day-to-day basis?

• Manage incidents from end to end, from detection to resolution
• Attend to critical incidents (P1/P2) and high-visibility situations
• Perform advanced functional and technical analyses independently
• Define correctly when escalation to L3 is necessary
• Attend complex service requests with clear follow-up and communication
• Participate in root cause analysis (RCA) and problem management
• Analyze logs, concurrent requests, errors of interfaces and integrations
• Evaluate and accompany changes to production, ensuring controlled impact
• Document solutions and contribute actively to knowledge management
• Identify opportunities for improvement in stability, automation, and operability

What do you need to contribute successfully to this position?

Languages:

• Advanced English (B2–C1), indispensable for daily operation in a global environment

Experience and functional knowledge:

• 3 to 5 years of productive support experience in Oracle E-Business Suite (EBS) in L2 roles or equivalent
• Solid experience in Order to Cash (O2C) processes, especially in:
• Order Management (OM)
• Accounts Receivable (AR)
• Invoicing, Pricing, Shipping, and Interfaces
• Experience in Procure to Pay / Finance processes (AP, GL, R2R) will be valued according to scope
• Knowledge of OZF, taxes (Sabrix), and QP will be considered an advantage

Technical knowledge:

• Ability to write and analyze SQL queries (basic to intermediate level)
• Understanding and troubleshooting incidents using PL/SQL and Shell Scripts
• Analysis of integrations, interfaces, and end-to-end data flows
• Knowledge of Oracle Developer Tools is a plus
• Experience with Oracle Fusion will be considered an advantage

Support practices:

• Solid knowledge of ITIL practices: Incident, Problem, Change, and Knowledge Management
• Experience working with SLA, KPIs, and ticketing and monitoring tools
• Ability to manage major incidents and high-pressure scenarios

Availability and location:

• Flexibility to work rotating shifts and on-call schedules
• Role location: Remote in Mexico
• Residence in Mexico and legal authorization to work in the country

Personal skills:

• High sense of responsibility and ownership
• Clear, respectful, and professional communication
• Customer and business focus
• Effective collaboration with global teams

Why is this position a great opportunity?

• Direct impact on critical applications with regional and global reach
• Constant collaboration with international teams in a multicultural environment
• Senior role with a high level of autonomy, responsibility, and decision-making
• Deep technical and functional development in processes
• Exposure to continuous improvement initiatives, automation, and technological evolution

What will you find with us?

· Attractive benefits package with direct contract with the company.

· Competitive salary

· Flexible work model

· Superior benefits to the law for you and your family

· Growth and development plan within the same position.

· A committed team with common objectives and priorities that allow us to achieve our global sustainability objectives while growing our company for the benefit of people and our planet.

· A unique work culture where each person can develop and develop others through a culture of continuous learning and collective intelligence in a diverse environment in constant improvement towards inclusion.