Account Representative

Account Representative (Collections) - Full-Time

Company: Firstsource Advantage
Location: Colorado Springs, CO
Pay: $19.00 per hour
Start Date: July 20th 2026

Schedule

Training Schedule:
Monday - Friday | 11:00 AM - 8:00 PM

Regular Work Schedule:
Monday - Friday | 11:00 AM - 8:00 PM

Launch Your Career with Firstsource Advantage!

Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives.

In this role, youll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, wed love to hear from you.

What Youll Do

Communicate with customers regarding account balances and payment options

Handle inbound and outbound calls in a professional and respectful manner

Negotiate payment arrangements and assist customers in finding workable solutions

Maintain accurate account documentation and records

Follow all company policies as well as applicable federal and state regulations

Meet performance goals related to quality, productivity, and customer service

What Were Looking For

High School Diploma or GED required

Minimum of 6 months of experience in customer service, sales, collections, or a related field

Strong communication and active listening skills

Basic computer proficiency and ability to navigate multiple systems

Professional attitude with a strong work ethic

Ability to maintain confidentiality and handle sensitive information

Self-motivated, dependable, and goal-oriented

Why Join Firstsource Advantage?

Career Growth Opportunities

We believe in promoting from within and providing employees with opportunities to advance their careers.

Supportive Team Environment

Join a collaborative workplace where your contributions are valued and your success is celebrated.

Meaningful Work

Help customers regain financial stability while developing valuable communication and negotiation skills.

Paid Training

Receive comprehensive training and ongoing support to set you up for success.

Benefits (Eligibility Requirements Apply)

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Training

Monthly Performance Incentives

Employee Recognition Programs

Paid Time Off (PTO)

Sick Leave

Apply Today

Take the next step in your career and join a company committed to your growth and success.

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.