Mental Health Office Assistant - Part Time

Psychiatric Outpatient Services

Psychiatric Outpatient Services is an office-based, trauma-informed program, providing comprehensive outpatient treatment for children & adolescents (ages 3-18) and transitional aged adults (ages 18-26).

Position Summary

Working under the Outpatient Director, this position aids in the coordination of services for the Outpatient clients and office. Primary responsibility is to provide support to the Psychiatrist, CRNPs, Therapists, program staff and clients. This position also provides some administrative case management services for OP clients. The ideal candidate would be reliable, organized, detail oriented, and have strong communication skills. This is a part time position.

Responsibilities:

• Support/assist the psychiatrist and CRNPs and management of medical staff's schedules.
• Greet, assist, and direct all patients and visitors.
• Collect patient responsibilities including copayments, deductibles, new insurance information, and any additional balances owed.
• Respond to incoming reception desk telephone calls as needed, including the scheduling of appointments, new referrals, and case management request.
• Provide administrative support to the department by aiding in verification of eligibility, clerical work and charting, assisting with uploads, and ensuring a clean workspace.
• Assisting with med billing process and insurance rejections
• Manage copay collections and copay reports, ensuring clients copays are collected prior to scheduling any additional appointments.
• Manage incoming mail for the program and prepare outgoing mail for psychiatric providers.
• Coordinate and assist clients with pharmaceutical needs.
• Responsible for tracking on-site medications and filing in med cabinet
• Ensure client charts via EMR comply with program regulations and agency standards, including daily session verifications and consents for treatment.
• Assist with audit prep and client discharges as needed.
• Track and input metabolic data in EMR.
• Other administrative duties as assigned.
• Assist OP clients with ACM needs and document accordingly to submit ACM billing
  • Help clients apply for MA benefits or renewal applications
  • Assist clients with other resources or referrals
  • Connecting clients with discharge resources

Required Qualifications:

• Bachelor's Degree in social work, psychology, or a related field

Preferred Qualifications:

• 1 or more years of experience working in a doctor's office or community mental health setting
• 1 or more years of experience working with children and families

Work Environment:

• Work in standard office environment
• 24 hours per week, with the ability to work the hours of 12pm-8pm three days per week

Compensation and Benefits:

• $17 an hour
• Flexible Schedule allows for Work/Life Balance
• Annual Increase and Bonus
• 4 hours of pay on 9 Paid Holidays
• 8.5 days of Paid Time Off
• 401K plan with company match and profit sharing
• Clearance Reimbursement

*Eligibility Requirements apply

CFF is an equal opportunity and drug free employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.