Service Desk Specialist

Playson

United States

IT Support Specialist

Provide IT support to employees (remote and on-site)

Manage user accounts, permissions, and system access

Handle onboarding and offboarding from the IT side

Prepare and configure employee workstations

Manage IT equipment procurement, delivery, and inventory

Troubleshoot hardware, software, and system issues

Maintain IT documentation and asset records

Support internal tools (Google Workspace, Atlassian, GitHub)

Assist with cloud access management (AWS / GCP / Azure basics)

Participate in IT infrastructure and security improvements

2+ years in IT support / Service Desk / system administration

Experience with access management, onboarding, equipment provisioning

Experience supporting macOS and Windows

Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

Experience with ticketing systems

Basic understanding of cloud platforms (AWS / Azure / GCP)

Basic understanding of GitHub access management

Experience maintaining documentation

Ukrainian required, basic English

Experience with MDM solutions

Experience with VPN or LDAP

Administration experience in Atlassian, GitHub, AWS

Interest or experience in security topics (Zero Trust, access control, endpoint security)

Competitive EUR salary

Quarterly bonus system

Flexible schedule

Medical insurance

Unlimited vacation and sick leave

Budget for professional learning

Modern hardware

HR Interview

Technical Interview

Final Interview

Apply

Vacancy posted 4 days ago

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