HVAC Retail General Manager

Job Description

Job Description

Description:

The Residential HVAC General Manager is responsible for the overall operational and financial success of the residential HVAC department. This leadership role involves driving business growth, managing teams, ensuring top-tier service delivery, and maintaining profitability within the residential market segment.

Responsibilities

• Strategic Planning and Business Development: Develop and implement strategic plans, manage budgeting, and drive sales growth through various strategies. Identify opportunities for market expansion and new services.

• Operations Management: Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching. Ensure compliance with codes and standards, manage inventory, vehicle fleet, and monitor KPIs for process improvement.

• Team Leadership and Development: Recruit, train, and mentor staff. Foster a positive work environment, set performance expectations, and ensure ongoing training.

• Financial Management: Manage budgets, P&L, implement cost controls, and oversee job costing and pricing. Review work orders and invoices.

• Customer Relationship Management: Address customer issues, ensure satisfaction, build relationships, and manage online reputation.

• Compliance and Safety: Ensure proper licensing, certifications, and enforce safety protocols and regulations.

Requirements:

• Bachelor's Degree in a related field or equivalent experience.

• 5+ years of management experience in HVAC or construction, preferably residential.

• Proven success in operations, sales, and business management.

• Knowledge of residential HVAC systems, codes, and regulations.

Skills

• Leadership, mentorship, and team-building.

• Strategic thinking.

• Customer service and sales skills.

• Financial acumen.

• Communication, conflict resolution, and negotiation.

• Organizational and time management skills.

• Problem-solving and decision-making.

• Adaptability and ability to handle pressure.

• Commitment to learning.

• Entrepreneurial mindset and results-driven approach.

• Desire for improvement and ability to motivate others.