Surgical Coordinator

Katzen Eye Group is searching for a full time, enthusiastic, patient focused Surgical Coordinator  for our office in Lutherville , MD. This position does at times require travel to other Katzen Eye Group locations dependent upon the demands of business. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least two years of experience working as a Surgical Coordinator/Surgical Scheduler in a very busy practice, preferably ophthalmology, optometry or other medical specialty.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time, it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

Overview:

The Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.

Responsibilities:

• Establish rapport with patients through initial introduction
• Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
• Arrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals, and medical clearances
• Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles, and out-of-pocket fees
• Sets surgery date and schedules all pre- and post-operative appointments related to the surgery
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Reviews all pre-surgery processes including physician instructions
• Prepares all patient surgery kits and conducts inventory of products and checks expiration dates on a routine, scheduled basis
• Conduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctor
• Must be willing to travel between locations to support clinic operations (only applicable for multi-location practices)
• Must be willing to work early mornings, at times, stay later than scheduled, and possibly some Saturdays as required to support business needs
• Execute duties of position in a professional and courteous manner
• Handle sensitive information in a confidential manner
• Perform other tasks and duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Strong attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One + more years’ experience working in medical practice preferred
• Successful completion of JCAHPO Ophthalmic Certified Technician/Assistant or an associate degree preferred
• Knowledge of medical insurance eligibility and authorization preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave, preferred

  In Turn We Will Provide:

• Competitive hourly pay
• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Compensation range for this position, dependent upon experience is between $20.00 and $24.00 the hour

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