Bilingual Customer Service Specialist

Job Title: Customer Service Specialist – Part‑time Location: Store #707013, 418-D North Applegate, Winona, MS 38967 Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Required Qualifications Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a high school diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint‑related products Have previous work experience operating tinting and mixing equipment Compensation and Benefits Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. This information is accurate as of the date of posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Benefits include health care, retirement, and total well‑being resources. EEO and Equal Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans. #J-18808-Ljbffr