Quality Supervisor

Build a Career, Not Just a JobJoin ALPLA, a global leader in sustainable packaging solutions serving some of the world's most recognized brands, including P&G, Unilever, L'Oréal, PepsiCo, and many more.As a family-owned company with locations around the world, ALPLA offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we provide the support and development you need to succeed.At ALPLA, we invest in our people, promote from within, and foster a culture focused on safety, teamwork, innovation, and continuous improvement. From apprenticeship programs and technical training to leadership development opportunities, ALPLA is committed to helping employees build long-term careers.What You Can Expect from ALPLACompetitive pay and comprehensive benefitsMedical, dental, and vision coverage401(k) with company matchChildcare and dependent care savings programsPaid vacation and holidaysCompany-paid life, short-term, and long-term disability insuranceTuition reimbursement and educational assistance programsCareer growth and advancement opportunitiesEmployee recognition programsHands-on training and professional developmentA stable, growing company committed to sustainabilityReady to Build Your Future?Join a team where your contributions matter, your development is supported, and your career can grow with a global industry leader.Apply today and discover what a career at ALPLA can offer.What Will You Enjoy DoingCoordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product meets internal, customer and regulatory expectations. Responsible for assisting the Plant Manager with quality related communication to internal and external customer. Responsible for promoting a quality and continuous improvement mind set within the operation.Quality SystemServes as lead auditor and primary audit contact for the site; prepares and successfully completes internal and external quality and/or food safety auditsEnsures compliance with all quality management system requirements (ISO 9001, FSSC 22000 and other standards as required)Primary practitioner for HACCP and/or other product safety risk mitigation programs; supports any additional risk assessment requirements including change managementMonthly reporting of quality and food safety system data per documented corporate procedures locally as well as regionally as required; uses this data along with IMS audit results to drive improvement activitiesPrimary local contact for the document management system (d.velop); assist in optimizing and standardizing plant quality documentationQuality ControlEnsure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessibleEnsure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation)Assist operations in new product (AQP) and equipment qualification and verification activitiesDocuments and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolutionOversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and reworkEnsures all personnel performing quality testing on the production floor are trained and qualifiedLaboratory OversiteEnsures all personnel performing quality testing within the quality lab are trained and qualifiedLeading the Quality TeamRegularly scheduled quality staff meetingEnsures team works together as efficiently as possibleAssesses training needs of staff and ensures execution of trainingManaging the Quality TeamEnsuring the following tasks are completedCorrectly time and attendance of team is capturedRecruits (with HR support) new employeesPerforms disciplinary actionsPerforms annual performance evaluationsCustomer Relationship ManagementHosts periodic customer visits; primary contact for quality and regulatory related communications with customerManages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systemsSupports the RCA process and training for other departments in the plantPerformance Metrics:Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management.KPIs include but are not limited to:Successful completion of internal, customer, and certification audits; including timely closure of findingsCustomer complaint performance, including severity, recurrence, RCA quality and closure timelinessEffectiveness of the site quality control program, including data integrity, calibration compliance and rework managementTimeliness and accuracy of required quality and food safety reportingTraining and qualification status of quality personnel and overall quality team effectivenessCompetencies:Directs WorkDevelops TalentNimble LearningPlans and AlignsManages ConflictResourcefulnessCustomer FocusBuilds Effective TeamsWhat Makes You GreatMin 2 year Degree (Associates) in related field or equivalentExperience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment and with Coordinate Measuring Machine (CMM)Minimum of 1 year supervisory experience required, preferably in manufacturing environmentComputer literate (Excel, SPC data base, Word)Ability to work well with other departmentsAble to handle multi-task environment with good organizational skillsISO CertificationCustomer and external auditsPerformance level of all quality employeesPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance.The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear.The employee is occasionally required toThe employee must regularly lift and/or move up to 10 lbs, frequently lift and/or move up to 30 lbs and occasionally lift and/or move more than 50Specific vision abilities required by this job include closeIt is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA).ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status