Customer Service Representative 1

Customer Service Representative 1

Spalding County Health Department District 4 Public Health

1007 Memorial Drive Griffin, GA 30224

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Distribution site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Job Responsibilities

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling client to reschedule
• Follows communication "scripts" when scheduling the appropriate appointment
• Identifies customers' needs, clarify information, provide solutions, refer programs/resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Able to adapt to changing policy and procedures
• Must abide by strict confidentiality requirements and all HIPPA guidelines
• Must be an active listener with strong phone and verbal communication skills
• Position requires employee to be detailed oriented; must be able to work efficiently and independently
• Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
• Candidate must be organized
• Assist with community-wide events
• Other administrative duties as assigned

Minimum Qualifications

Customer Service Representative 1: (Annual salary $33,000)

High school diploma or GED AND Six months of related experience handling customers' questions, complaints and/or providing information

• Public Health experience
• Bilingual Spanish speaking
• Computer experience (Word, Excel, PowerPoint, data entry, etc.)
• Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
• Work requires ability to manage multiple duties simultaneously

Additional Information

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package
• Employees Retirement System
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness
• Deferred Compensation (401K & 457 Plans)
• Atlanta Postal Credit Union

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Worksite Wellness Program
• Employee Assistance Program

Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting, Reference Checks & Immunizations Required.

District 4 is an Equal Opportunity Employer. The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Georgia Department of Public Health