Loan Operations Specialist I

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.

Essential Job Functions

1. General loan file maintenance, coupon requests and code changes
2. Book Secondary Market, New Start, CRA and Personal Loans
3. Set up payments via ACH and check by phone
4. Process requests for charge offs, repossessions and late fee waivers
5. Process loan loss/bankruptcy payments
6. Loan payoff quotes
7. Post incoming wires
8. File and/or scan documents
9. Support Loan Officers, Loan Assistance and other front line staff
10. Post loan payments by mail
11. Process credit verification requests
12. Process returned mail
13. Process returned checks
14. Review all work from previous day for accuracy
15. Maintain good punctuality and attendance at work

Knowledge, Skills & Abilities

1. Computer skills including Microsoft Office Suite
2. Ability to handle confidential information professionally
3. Ability to learn and perform in a fast paced environment
4. Ability to calculate figures such as percentages, fractions and interest
5. Ability to multi task and adapt to change
6. Ability to work without close supervision
7. Excellent internal and external customer service skills
8. Good written and verbal communication skills
9. Ability to work well under pressure and with deadlines
10. Ability to adapt to repeated interruptions
11. Ability to work well with others in a team environment
12. Ability to respond to requests and demands professionally and promptly
13. Ability to learn and follow Bank policies and procedures
14. High attention to detail with exceptional organizational and time management skills

Basic Qualifications

1. High school diploma or equivalent
2. 1 year experience with computer skills, including Microsoft Word and Excel
3. Ability to work extended hours as needed

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.