Marketing & Sales Operations Coordinator

Marketing & Sales Operations CoordinatorThis is primarily a data, systems, and coordination role. The Marketing & Sales Operations Coordinator is the operational backbone of the sales and marketing function — owning lead data quality in Salesforce, supporting the sales team's use of sales engagement tools, and ensuring that leads and activities are tracked, routed, and dispositioned accurately. Field marketing event support is a component of this role, not its defining function. Candidates who thrive here are detail-oriented, process-driven, and genuinely comfortable working inside CRM and marketing automation platforms every day.ResponsibilitiesInbound Lead Coordination & CRM Data QualityRespond to and qualify inbound demo requests received via form fills, phone, and email.Verify prospect fit against Ideal Customer Profile (ICP) criteria — including location, truck count, and account type.Route qualified leads to the correct Account Executive by territory.Maintain accurate, complete, and timely lead and activity records in Salesforce — data quality in the CRM is a core accountability of this role.Generate basic pipeline and lead activity reports in Salesforce to support marketing and sales visibility.Sales Systems & Operations SupportSupport day-to-day use of SalesLoft and Consensus — help sales reps troubleshoot, use cadences correctly, and locate the resources they need.Assist Marketing Operations with onboarding and training of sales and marketing team members on key platforms.Surface recurring platform issues or workflow improvement ideas to the Marketing Operations Specialist.Support the execution of SalesLoft cadences in partnership with the Senior Marketing Manager.Assist with maintaining accurate data and list hygiene across Salesforce and marketing automation platforms.Sales–Marketing LiaisonServe as the go-to resource for how leads and activities should be logged and tracked across systems.Follow up on event-sourced leads and ensure disposition and outcomes are captured accurately in Salesforce.Identify and flag process gaps or breakdowns between Marketing and Sales to the Vice President of Marketing.Event & Field Marketing Support (Supporting Function)This is a supporting function within the role, not its primary focus. Candidates should not expect the majority of their time to be spent on event coordination.Coordinate with Account Executives to pull prospect and target account lists for events.Execute post-event follow-up outreach and ensure all event-sourced leads are captured in Salesforce.Assist the Senior Field Marketing Specialist with on-site logistics and materials coordination as needed.Accommodation Statement (ADA Compliance)PCS Software, Inc. complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state and local disability laws. We are committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application and hiring process. If you require a reasonable accommodation to perform the essential functions of this position or to participate in any part of the hiring process, please contact Human Resources. All accommodation requests will be considered on a case-by-case basis in accordance with applicable law.Why Join PCS?Competitive salary and comprehensive benefits package.Opportunity to make a significant impact on our customers' success.Collaborative work environment with a focus on professional development.Be part of a growing company at the forefront of TMS technology.At PCS Software, you are part of a team transforming how our customers operate and succeed. We are committed to investing in our marketing and sales teams and empowering our people with the tools, training, and support needed to make a real impact. The PCS team is our most important competitive advantage. We are intentional about our culture of innovation, and we welcome everyone ready to contribute to this unique environment. We believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level.BenefitsPCS offers a comprehensive benefits package including medical, dental, and vision coverage, with options to elect disability and life insurance plans, unlimited PTO, a hybrid work environment, training and development opportunities, and up to a 4% match on 401(k) contributions.Work AuthorizationNo calls or agencies, please. We will only employ those who are legally authorized to work in the United States without sponsorship. This position is not eligible for visa sponsorship now or in the future. Individuals who currently hold or will require temporary visas (including but not limited to E, F-1, H-1B, H-2, L, B, J, or TN visas) are not eligible for this position.Equal Opportunity EmployerPCS Software, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, marital status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing a workplace free of any discrimination or harassment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Description DisclaimerThis job description provides examples of the types of responsibilities required but is not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed that are not specifically described in this document. PCS Software, Inc. reserves the right to modify this job description at any time to meet business needs.We thank all respondents for their interest. However, only those selected for an interview will be contacted.Third-party agency submissions will not be accepted for this position.QualificationsEducation & Experience? Bachelor's degree in Marketing, Business, or a related technical field required.? 1 to 5 years of experience in a sales support, marketing operations, CRM coordination, or related role preferred.? Demonstrated experience working inside a CRM platform — Salesforce strongly preferred — as a daily tool, not occasional user.? Experience in B2B SaaS or transportation/logistics technology is a plus.Technical Skills? Salesforce CRM — lead and activity logging, pipeline tracking, and reporting; prior experience strongly preferred and will be a differentiating factor in hiring.? HubSpot — marketing automation, contact management, and campaign reporting; prior experience a plus.? SalesLoft — sales engagement platform; training provided, prior exposure preferred.? Consensus — demo automation platform; training provided.? Microsoft Office Suite — Word, Excel, PowerPoint, and Outlook at a professional working level.? Microsoft SharePoint — document management, team collaboration, and file sharing.? AI-Powered Tools — familiarity with AI-assisted tools for content creation, lead scoring, or outreach automation (e.g., ChatGPT, Copilot, Jasper, Lavender); willingness to adopt emerging AI capabilities required.Core Competencies? Exceptional attention to detail — you notice when data is wrong and you fix it.? Process-oriented mindset — you prefer clear workflows and improve them when they break down.? Comfortable managing multiple stakeholders (sales reps, marketing managers) with competing priorities.? Strong written communication skills for follow-up outreach and internal coordination.? Self-motivated and organized with the ability to manage tasks independently in a hybrid environment.