Customer Service Representative - State Farm Agent Team Member

About Our Agency Our agency opened in 2000 and is a close-knit team of three built on experience, service, and strong community ties. I’ve been with State Farm for over 32 years, starting my career in Auto Claims, which helped shape my passion for helping people during important moments in their lives. Responsive recruiter Replies within 24 hours Benefits Simple IRA Disability insurance Life insurance Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development About Our Agency Our agency opened in 2000 and is a close-knit team of three built on experience, service, and strong community ties. I’ve been with State Farm for over 32 years, starting my career in Auto Claims, which helped shape my passion for helping people during important moments in their lives. I’m a graduate of Ohio State University and stay very active in the community. I serve on the Board of Directors for Habitat for Humanity and am involved with both the Rotary and local Chambers of Commerce. For our team, we offer group life and disability insurance, PTO and paid holidays, a Simple IRA, licensing paid up front, and a strong focus on work-life balance. Our office culture is supportive and purpose-driven. We work together to proactively help people and do what’s best for our customers. We’re looking for someone who is compassionate, community-minded, and genuinely cares about helping others—someone who thrives in a team environment and wants to make a meaningful impact. Role Description As a Customer Service Representative - State Farm Agent Team Member with Shawna Stump - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation: $35,000.00 - $38,000.00 per year Do you want a career and not just a job? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Athens, OH. We have 31 years of combined insurance experience in our office. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr State Farm Agent