Customer Service Representative

Davis Furniture is a family-owned high-end furniture manufacturer who is a leader in contemporary contract furniture. With 325 employees across manufacturing, design, sales and distribution, we are proud of our collaborative culture and commitment to excellence. We have been in business for over 80 years, and we put a strong focus on new product introductions because design is a choice.

Job Summary:

We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.

The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience.

This is a full-time, on-site position, five days per week. Consistent and punctual attendance is required.

Duties and Responsibilities:

· Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner.

· Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.

· Prepare product quotations and supporting documentation.

· Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.

· Provide order acknowledgments, status updates, and other important project information.

· Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing.

· Proactively identify and resolve customer concerns, maintaining ownership through resolution.

· Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.

· All other duties as assigned.

Education, Experience, Skills and Abilities for Consideration as a Candidate:

· 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred.

· Strong verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Ability to manage multiple projects, orders, and priorities in a fast-paced environment.

· Strong problem-solving and critical-thinking skills.

· Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred.

· Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus.

· College degree or equivalent combination of education and relevant experience.

Benefits:

· 401(k)

· Profit Sharing

· Weekly Pay

· Excellent health insurance

· Dental and vision plans

· Life insurance

· Short-term and Long-term disability

· Referral program

· Paid holidays

Davis provides an excellent, drug free working environment and is an EOE/including disability/vets employer.