Seasonal Holiday Retail Assistant Manager - Charlotte Premium Outlets

Assistant Local ManagerCherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.As our Assistant Local Manager, you'll work alongside the Local Manager to help lead the team responsible for creating magical holiday memories for children and families. You'll support daily photo operations, help motivate and develop the seasonal team, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.Santas's season is short and spots fill fast- apply now to lock in your schedule!Why You'll Love Working with Us:Build valuable leadership experience developing skills in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and delivering exceptional guest experiencesFlexible scheduling to fit your lifestyleSame day pay options for early access to your paycheckEmployee Referral ProgramA fun, fast-paced environment where you'll lead a team that helps create memorable experiences for familiesOpportunities beyond the season — return for future holiday seasons and explore growth opportunities within our souvenir photography division, where availableExclusive Holiday Perks for You & Your Family:One free visit with Santa for friends and family including:10 photo prints10 free holiday cards from ShutterflyA personalized digital message from Santa, powered by Portable North Pole3 free months of access to Pixie Post, our digital greeting card platformWhat You'll Do:Promote a positive, collaborative environment while upholding company values and policiesSupport opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing proceduresCapture photos and help guests choose memorable souvenirs to take homePhotography experience not requiredResolve customer concerns and service issues to support a positive guest experienceLead by example and reinforce procedures set by senior managementTroubleshoot technical issues and escalate to IT or Local Management as neededAssist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasksPerform other duties as assignedWhat We're Looking For:Must Haves:Must be at least 18 years of ageStrong communication, organization, time management, and problem-solving skillsMust be comfortable in a cash handling/sales transaction positionAbility to lead a team, work independently, and make sound decisionsAvailability to attend required pre-season trainingAbility to work a flexible schedule, including evenings, weekends, holidays, and peak retail periodsAvailable to work a minimum of 20 hours a week or as neededAbility to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of timeNice to Haves:Previous leadership or management experience in retail, hospitality, customer service, or a similar environmentHigh school diploma or equivalentExperience managing teams or operations across multiple locationsDemonstrated success driving sales, guest experience, and operational resultsExperience with scheduling, training, coaching, and developing team membersWe Work Together to Win TogetherOur mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.