General Manager in Training

Description

Job description:

General Manager
The General Store Manager directs, monitors and assures the implementation of operational processes and procedures and established customer engagement policy to accomplish sales, profit and customer service objectives. The GSM oversees the day to day operations of the store and assures compliance to established administrative policy to achieve inventory, shrink and controllable budget objectives. The GSM works closely with the merchandising staff to insure program implementation and provides feedback on program success and merchandising needs.

Key Responsibilities

Leadership & Team Development

• Recruit, train, and manage store-level staff, including department supervisors and floor associates
• Set clear expectations and goals; conduct regular coaching, evaluations, and performance reviews
• Build a high-performing team culture that is aligned with company values and service standards

Sales & Customer Experience

• Execute strategies to meet or exceed sales, margin, and customer satisfaction goals
• Lead by example on the sales floor and support strong customer engagement
• Ensure customer concerns are resolved effectively and professionally

Operations & Inventory Control

• Oversee daily operational functions including opening/closing, cash handling, and safety procedures
• Maintain accurate inventory through regular cycle counts and audits
• Partner with inventory leads to ensure appropriate stock levels and product availability

Financial Oversight

• Monitor and manage budgets, payroll hours, controllable expenses, and profit and loss performance
• Identify trends and opportunities to improve efficiency and profitability
• Prepare and present weekly, monthly, and quarterly operational reports

Community & Vendor Engagement

• Develop relationships with local contractors, business owners, and community organizations
• Represent the store at local trade events or community programs when appropriate
• Support the execution of local promotions and seasonal events

Preferred

• Bachelor's degree in Business, Retail Management, or a related field
• Working knowledge of building materials, tools, or seasonal product lines

What We Offer

• Competitive base salary with performance-based bonus potential
• Health, dental, & life insurance
• Paid time off and holidays
• Employee discount program
• Opportunity to grow with a locally driven, people-focused organization

We are proud to be an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Requirements

Qualifications

• 5+ years of retail leadership experience; home improvement or big-box retail a strong plus
• Demonstrated success in managing teams, sales performance, and operational excellence
• Solid understanding of inventory control, scheduling, and compliance requirements
• Strong communication and organizational skills
• Tech-savvy with experience in POS systems, scheduling platforms, and Microsoft Office Suite
• Must be able to work a flexible schedule including weekends and holidays