Miembro del equipo de Back of House

Back of House Team Member

The back of house team member (kitchen) is responsible for various crucial tasks for the operation of the restaurant. This includes food preparation, cooking, and maintaining quality standards for Chick-fil-A menu items. Additionally, back of house team members are responsible for food safety and contribute to maintaining a clean and organized kitchen environment. Their efforts are essential to support the overall efficiency of the restaurant and ensure a positive dining experience for customers.

Key Responsibilities

Talent/Leadership

• Foster a positive and collaborative team environment.
• Ensure compliance with Chick-fil-A's high-quality standards in food preparation.
• Monitor and maintain kitchen cleanliness and hygiene.
• Collaborate with leadership to optimize inventory processes.
• Encourage and support professional growth and development.
• Communicate effectively with back of house and front of house staff.
• Address issues promptly and facilitate open communication.
• Foster a culture of continuous improvement and innovation.
• Implement and communicate changes to improve efficiency and quality.

Customer Experience

• Ensure consistent preparation of high-quality food to meet Chick-fil-A standards, contributing to a positive dining experience.
• Work efficiently to contribute to timely and prompt service, minimizing wait times for customers.
• Collaborate with front of house staff to ensure accurate and complete orders, reducing errors and improving customer satisfaction.
• Maintain a clean and organized kitchen environment, reflecting positively on the restaurant's image and contributing to a pleasant dining atmosphere for customers.
• Follow Chick-fil-A's standards and operating procedures to create a consistent and reliable experience for customers.
• Contribute to effective inventory management to prevent stockouts and ensure the availability of menu items, avoiding customer disappointment.
• Comply with safety and hygiene regulations to ensure a safe and comfortable dining environment for customers.
• Coordinate tasks to maintain a smooth workflow, supporting the front of house team in delivering excellent customer service.

Sales and Brand Growth

• Compliance with Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
• Streamline internal operations to increase efficiency, which may allow for faster service and higher customer turnover, positively impacting sales.
• Be receptive to customer feedback and communicate relevant information to leadership team.

Financial Management

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource waste through implementation of strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of kitchen equipment to avoid costly repairs or replacements, promoting long-term financial sustainability.
• Identify process improvement opportunities that can lead to cost savings without compromising product or service quality.
• Collaborate with leadership to understand financial goals and contribute insights on how internal operations can support those goals.

Desired Skills and Experience

• Friendly and positive demeanor.
• Effective communication.
• Collaboration with team members to achieve common goals.
• Ability to handle a dynamic and fast-paced work environment.
• Flexibility to adapt to changing tasks and responsibilities.
• Attention to detail in following Chick-fil-A's quality standards and procedures.
• Efficient task completion to contribute to smooth workflow.
• Ability to prioritize tasks during peak hours.
• Quick thinking to address issues as they arise.
• Consistency in attendance and punctuality.
• Reliability in completing assigned tasks accurately and on time.
• Knowledge of basic food preparation techniques.
• Commitment to upholding Chick-fil-A's core values.

Additional Qualifications

• Ability to work 25+ hours per week and various shifts per week.
• Reliable transportation.
• Authorized to work in the United States.
• Preferably 1-2 years of prior experience in a restaurant, cafeteria, fast food, or other food service environment.
• Ability to lift up to 50 pounds and stand for up to 8 hours.
• Commitment to Chick-fil-A's highest standards of customer service and our promise to guests: meals of the highest quality served in a fast, friendly, and clean environment.
• Hunger to learn quickly and grow.

Benefits

• Competitive salary.
• IRA simple: up to 3% match.
• Scholarship opportunities - $2,500-$25,000.
• Flexible scheduling.
• Mental health support - Chaplain care.
• Meal benefits: per shift.
• Referral programs.
• Sponsored events: team member, family, and volunteer.
• Education discounts.
• Sundays off - always.
• 60% contribution to medical/dental vision benefits full-time.
• Leadership development plans.