CX Insights Lead - Operations & Strategy

U.S. Bank in Chicago is seeking a CX Insights Consultant to lead customer experience insights and analytics for the Contact Center channel. This role combines data analysis and strategic influence, focusing on identifying customer pain points and delivering prioritized recommendations. The ideal candidate has 8-10 years of experience in project management and strong communication skills. A Bachelor’s degree is required, with a Master’s preferred. The position offers a hybrid work schedule and comprehensive benefits. #J-18808-Ljbffr Us Bank