House Attendant

Position Summary The role of the Housekeeping House Attendant is to be responsible for stocking of linen closets throughout the hotel; as well as, assisting the Room Attendants. Key Responsibilities Perform all shift checklist responsibilities & reporting requirements Be familiar with property, departments, hours of operation and services of the hotel Answer basic Housekeeping related questions Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas Properly maintain hotel keys and electronic cards (key control) Clean and stock linen closets Clean and Vacuum hallways, including baseboards Turn in all lost and found items in accordance with lost and found procedures Maintain a clean and organized work area Dust light fixtures Pick up dirty linen from housekeeping closets and throw down the chute Strip rooms when needed and assist in ‘pick up’ of dirty linen Sort terry and linen into laundry carts after coming down the linen chute Put away supplies when received Ensure all trash from guest room floors is placed in dumpsters Run items to guest rooms, room attendants and supervisor Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs Participate in all departmental meetings Carpet clean guest rooms and hallways when needed Participate in required training programs Report any damage, hazard repairs to your immediate supervisor Help keep stock levels at par and maintain cleanliness of linen closets on floors Clean elevator tracks on all guest elevators Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists Familiar with frequently used Standard Operations Procedures Knowledge of how to operate all Housekeeping Equipment. Must be able to recognize situations that require immediate supervisory attention Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements / Skills Ideal candidate will have a minimum of one-year hospitality experience in housekeeping Follows instructions and communicates effectively Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Willing to work a flexible schedule, including weekends and holidays Adheres to the policies and procedures of the hotel Physical Demands Requires standing, sitting, and walking for extended periods of time. Lift, carry, or otherwise move and use force or exertion up to 75 lbs. Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect. Equal Opportunity Statements We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Locations Arizona Radisson Phoenix Airport California Country Inn San Diego Radisson Sunnyvale – Silicon Valley Illinois Radisson Blu Aqua Chicago Minnesota Cambria Hotel Bloomington Mall of America Minneapolis Airport Country Inn Bloomington Radisson Minneapolis Downtown Radisson Blu Mall of America Bloomington Tennessee Radisson Hotel Nashville Utah Radisson Salt Lake City Washington Radisson Seattle – Tacoma Country Inn Seattle – Bothell Wisconsin Radisson LaCrosse #J-18808-Ljbffr