Technical Sales Engineer

Technical Sales Engineer

Job Category: Engineering

Job Type:Permanent

Employment Type: Full time

Working Type: Onsite

Location: Phoenix, AZ

Salary: $90,000-$125,000 + Performance Bonus

Working Hours: Onsite, Full-time, approximately 30% domestic travel required

Overview

Technical sales role at three-person Phoenix office handling semiconductor-related materials, including lithography materials. The work is approximately 30% sales and 70% technical and quality support; the ideal candidate can communicate with customers on technical topics while also handling sales responsibilities.

Responsibilities

• Maintain and support relationships with existing and prospective semiconductor-related customers.
• Respond to customer inquiries, understand customer needs, and coordinate follow-up actions.
• Visit customer locations as needed to support meetings, technical discussions, project follow-up, and relationship development.
• Provide technical support for semiconductor and lithography-related materials.
• Communicate with customers regarding technical questions, evaluation results, product performance, and quality issues.
• Coordinate with internal and external technical personnel, including system/software engineers, as needed to support customer requirements, technical inquiries, and related projects.
• Investigate customer issues, confirm on-site conditions when needed, and communicate findings to Japan headquarters, manufacturers, and customers to support timely resolution.
• Coordinate and support customer visits, meetings, and related activities involving visitors or business travelers from Japan as needed.
• Support new customer and project development activities, including identifying potential business opportunities, conducting market research, and maintaining industry awareness.
• Prepare and manage quotations, proposals, pricing, delivery schedules, and project progress. Coordinate with internal and external stakeholders to support smooth execution.
• Arrange and manage logistics related to product delivery.
• Conduct regulatory research related to chemical imports, exports, and returns as needed.
• Perform assigned responsibilities in accordance with applicable laws and regulations, company policies, internal procedures, and compliance requirements.
• Perform other duties and responsibilities as assigned by management as needed, including participation in special projects to support business and operational needs.

Required Skills and Abilities

• Ability to understand and discuss semiconductor materials, photolithography, and related technical topics.
• Ability to coordinate quotations, proposals, delivery schedules, and project progress.
• Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and Teams
• Ability to learn and use company systems, including internal operations, logistics, and proprietary systems, as required for assigned responsibilities.
• Business-level English proficiency required; Japanese or Chinese language skills preferred, with Japanese preferred due to frequent communication with Japan.
• Valid driver's license and ability to travel as needed.
• Strong technical communication and problem-solving skills.
• Customer relationship management and negotiation skills.
• Ability to work independently in a cross-cultural environment.

Education and Experience

• Bachelor's degree or higher in Engineering, Materials Science, Chemistry, Physics, or related technical field required.
• Degree in Chemical Engineering or Materials Science preferred.
• 1–3 years of experience in the semiconductor industry is required.
• Experience in process engineering, applications engineering, technical sales, field application engineering, or semiconductor materials preferred.

Other Details

• Primarily office-based with visits to customer fabs, manufacturing facilities, and third-party warehouses.
• Occasional travel to logistics facilities may be required for shipment or quality issue resolution.
• International training in Japan or Taiwan may be required.
• May accompany visiting overseas technical personnel to customer facilities.
• Performance bonus available; approximately one month of compensation may serve as a general reference.
• PTO: up to 13 days in years 1–2, 14 days in year 3, and 15 days after 4+ years.
• Relocation assistance may be considered and negotiated individually.

Physical Requirements

• The ability to perform primarily office-based work, travel as needed and visit customer locations, warehouses, manufacturing sites, and other business locations as required.
• The ability to use an office phone, cell phone, fax machine, photocopier, computer keyboard, laptop and other electronic business tools and related software.
• Mental requirements include, but are not limited to, the ability to concentrate, analyze information, prioritize tasks, and exercise sound judgment in performing job responsibilities.
• The ability to schedule around customer needs in multiple time zones to achieve effective communication.