Workplace Exp Coordinator

Workplace Experience Coordinator

Pay Rate: $21-22/HR Location: 500 Virginia St E, Charleston

Overview of Work Environment/Client Nuances: Working Individual Resource's typical working day/What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

Must-Have Skills for Hospitality Roles:

• Extensive Hospitality Experience: Demonstrated background in providing exceptional guest service in fast-paced environments
• Professionalism: Maintains a composed and courteous demeanor under pressure
• Hospitality Mindset: Genuine passion for creating welcoming and memorable guest experiences
• Communication Skills: Articulate, empathetic, and confident in both verbal and written interactions
• Meticulous Attention to Detail: Ensures accuracy and consistency in service, presentation, and documentation
• Strong organizational skills with an inquisitive mindset
• Ability to follow basic work routines and standards in the application of work

Years of Experience: At least 2+ years in workplace exp coordinator and/or related industries. Education: High School Diploma or GED Software skills: Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, Teams etc. Basic computer functions

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.