SHIFT MANAGER

Position Title: Shift Leader

Franchise Organization/Location: 900 North Dixie Hwy. Elizabethtown, KY

Reports To: Restaurant Manager

Overview:

Shift Leaders are generally responsible for

coaching Dunkin’ Restaurant Team Members throughout their shift to execute

operational Brand standards and deliver great guest service. They set goals,

provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:

·

Perform all responsibilities of restaurant team

members

·

Support the Restaurant Manager in meeting

operational goals and execution

·

Ensure Brand standards are met throughout shift

including preparation of food and beverages

·

Communicate shift priorities, goals and results

to restaurant team members

·

Complete shift deployment plans for shifts to

ensure positions are adequately supported

·

Coach restaurant team members as needed

throughout a shift providing timely, constructive and clear feedback

·

Delegate tasks and responsibilities

effectively, ensuring smooth workflow and efficient use of resources.

·

Support the training of restaurant team members

as needed

·

Perform oversight of franchisee safety,

security and profitability policies/processes throughout a shift

·

Communicate clearly with the next Shift Leader

to help prepare him/her for shift

·

Ensure Food Safety standards are met

·

Manage Inventory throughout the shift

·

Provide great guest service and coach

restaurant team members to do the same

·

Handle customer complaints, conflicts, and

emergencies, make quick decisions to resolve issues and maintain a positive

reputation for the restaurant.

·

Manage cash over/short during shift and ensures

restaurant team members are following cash franchisee management policies

·

Monitor employee attendance, punctuality, and

adherence to company policies.

Education/Experience:

·

Basic computer skills

·

Fluent in spoken and written English or the

local language in which you serve.

·

Previous leadership experience in retail,

restaurant or hospitality preferred.

Key Competencies

·

Works well with others in a fast-paced team

environment

·

On time, demonstrates honesty and a positive

attitude

·

Willingness to learn and adapt to change

·

Guest focused

·

Ability

to assist with training

• Problem solving

·

Motivating others

Physical Demands/Working Conditions:

·

Standing on feet

·

Repetitive motion including bending, stooping and reaching

·

Lifting objects, ice, products, boxes up to 50lbs (if applicable)

·

Wearing a headset

·

Working in a small space

We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?
Here’s what’s in it for you:
To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks:
- Hours that work for you
- Career development and growth
- Competitive Pay
- Healthcare*
*Eligibility requirements