SHIFT MANAGER

Full-time

Dunkin'

Louisville, KY

Position Title: Shift Leader

Franchise Organization/Location: 900 North Dixie Hwy. Elizabethtown, KY

Reports To: Restaurant Manager

Overview:

Shift Leaders are generally responsible for

coaching Dunkin’ Restaurant Team Members throughout their shift to execute

operational Brand standards and deliver great guest service. They set goals,

provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:

Perform all responsibilities of restaurant team

members

Support the Restaurant Manager in meeting

operational goals and execution

Ensure Brand standards are met throughout shift

including preparation of food and beverages

Communicate shift priorities, goals and results

to restaurant team members

Complete shift deployment plans for shifts to

ensure positions are adequately supported

Coach restaurant team members as needed

throughout a shift providing timely, constructive and clear feedback

Delegate tasks and responsibilities

effectively, ensuring smooth workflow and efficient use of resources.

Support the training of restaurant team members

as needed

Perform oversight of franchisee safety,

security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader

to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

Provide great guest service and coach

restaurant team members to do the same

Handle customer complaints, conflicts, and

emergencies, make quick decisions to resolve issues and maintain a positive

reputation for the restaurant.

Manage cash over/short during shift and ensures

restaurant team members are following cash franchisee management policies

Monitor employee attendance, punctuality, and

adherence to company policies.

Education/Experience:

Basic computer skills

Fluent in spoken and written English or the

local language in which you serve.

Previous leadership experience in retail,

restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team

environment

On time, demonstrates honesty and a positive

attitude

Willingness to learn and adapt to change

Guest focused

Ability

to assist with training

Problem solving

Motivating others

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 50lbs (if applicable)

Wearing a headset

Working in a small space

We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?
Here’s what’s in it for you:
To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks:
- Hours that work for you
- Career development and growth
- Competitive Pay
- Healthcare*
*Eligibility requirements

Apply

Vacancy posted more than 2 months ago

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