Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)Schedule & CompensationWork Hours: Monday-Friday, 40 hours/week (seasonal variability)Pay: $20-$24/hour depending on experience + performance payAbout Reliance Heating and Air ConditioningReliance Heating and Air is a proud third-generation, family-owned HVAC company established in 1984. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.We are looking for a Customer Service Representative to join our team. If you have strong customer service and administrative skills, pay attention to detail, and want to be part of a company where your work actually matters, you're in the right place.This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in delivering an excellent customer experience.Why You'll Love Working HereFamily-Owned, People-First Culture - You're not just a number here. Leadership is hands-on, supportive, and genuinely cares about the team.Proven Stability (Since 1984) - Third-generation company with a strong reputation and consistent growth in the Phoenix market.Team That Drives Results - Every department is goal-oriented, collaborative, and aligned. You'll always know what success looks like.Your Voice Matters - Weekly meetings where ideas are heard, discussed, and often implemented. This is not a "keep your head down" environment.Open Communication - Transparent leadership and a team that supports each other. Feedback goes both ways.Growth-Focused Environment - We invest in coaching, training, and development so you continue to improve not stay stagnant.Positive, Professional Atmosphere - We expect high standards, but we also create a workplace where people enjoy coming in every day.Office Dogs - Our two "Champions of Happiness," brings joy to the office and keeps spirits high. What We Offer YouHealth, dental, and vision insurance (United Healthcare)Optional add-ons including short-term disability401(k) with an employer contribution of 3% of your plan compensation (eligible after 2 months of employment, fully vested after 2 years)7 paid holidays40 hours of sick time (available after 90 days)Paid vacation after 1 yearNewly remodeled office facilityCompany outings and team-building eventsDaily Responsibilities Include:Answer and triage all incoming calls, emails, and text messages in a prompt, friendly mannerPerform outbound calls to existing customers and maintenance membersAssist Lead Dispatcher with daily call count goalsMaintain accurate and detailed customer records following company and software guidelinesGather, analyze, and organize reports for weekly admin meetingsFiling and general administrative dutiesTrack office inventory and place restocking orders as neededComplete ongoing software and customer service trainingIf this sounds like the right fit, apply and come join our team!RequirementsHigh school diploma or equivalent1+ years of customer service and/or administrative experienceStrong written and verbal communication skillsAbility to show empathy and professionalism with customersStrong interpersonal skills and team mindsetEnergetic, positive attitude with a willingness to learnPreferred QualificationsHVAC or trades experienceExperience with ServiceTitan or similar CRM Hiring is contingent upon being able to pass a background and drug test.