Sales and Retail Engagement Assistant Store Manager

Overview As the Department Manager, Retail Sales you’ll lead the strategy, performance, and execution of the store’s customer-facing sales experience. Reporting to the General Manager, you’ll own key performance metrics across conversion, revenue, and customer satisfaction, driving the floor’s daily energy and long-term growth. Your leadership will be essential in building a high-performance selling culture that empowers teams, enhances engagement, and delivers seamless, consultative shopping experiences. You’ll be a cross‑functional leader collaborating with Visual, Asset Protection, Talent, Design, and Operations to ensure the sales floor is staffed, trained, motivated, and ready to exceed goals every day. The ideal candidate combines deep retail sales experience, strong business acumen, and a passion for developing people to build a culture of excellence and accountability. Responsibilities Own Sales Strategy & Execution: Define and execute plans to drive conversion, AOV, UPT, and revenue goals while delivering a premium in‑store shopping experience. Lead & Develop the Sales Team: Directly manage ASMs, Senior Specialists, and Sales Associates, training, coaching, and building clear pathways to performance and growth. Drive KPI Accountability: Leverage dashboards, tools, and CRM data to set clear expectations, deliver impactful feedback, and adjust strategies in real time. Champion Selling Excellence: Set the bar on the sales floor, modeling best‑in‑class consultative selling and ensuring consistent customer engagement. Elevate Communication: Host team huddles, performance reviews, and one‑on‑one coaching sessions that align teams, build trust, and drive momentum. Enhance Customer Experience: Ensure the team delivers personalized, thoughtful, and solutions‑based service that builds loyalty and earns repeat visits. Partner Across Functions: Collaborate with peers in Visual, Logistics, Talent, and Design to maintain high operational standards and cohesive customer journeys. Recognize & Motivate: Create a culture of feedback and celebration where wins are shared, energy stays high, and top performers are recognized. Support Change & Innovation: Lead adoption of new tools, processes, or pilots with enthusiasm, providing feedback to iterate and improve. Model Operational Discipline: Oversee scheduling, floor coverage, and opening/closing duties while ensuring alignment to compliance, safety, and company policy. Qualifications Leadership Experience: 3–5 years leading retail sales teams of 20+ in high‑volume or specialty environments. Sales & Customer Acumen: Deep understanding of conversion metrics, selling strategies, and customer needs; ability to coach others to excel. Results‑Driven Mindset: Energized by hitting and exceeding KPIs with a proven track record of operationalizing performance expectations. Product Passion: Comfort and interest in home furnishings, design categories, and helping customers build functional spaces. Clear, Impactful Communication: Ability to coach with clarity and lead conversations that drive growth and alignment. Organizational Agility: Thrive in fast‑moving environments, handle multiple priorities with grace, and lead through change with confidence. Problem‑Solving Grit: Quick to identify challenges and decisive in resolving them, keeping team morale and the customer at the center. Tech Fluency: Comfortable using CRM tools, Google Suite, dashboards, and POS systems to manage performance and inform decisions. People‑Centric Leadership: Devoted to growing others through coaching, feedback, and recognition. Schedule Flexibility: Willing and able to work a retail schedule including evenings, weekends, holidays, and peak seasonal periods. Additional Physical and Environmental Requirements Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling. Frequent stooping, kneeling, and crouching throughout the day. Ability to lift and move up to 50 lbs independently on a regular basis. Vision requirements: close, distance, color, peripheral vision, depth perception, and focus adjustment. Temperature flexibility: Comfortable in varying temperature conditions. Noise tolerance: Occasional exposure to moderate noise levels and physical activity. Safety awareness: Adherence to all safety protocols with minimal exposure to workplace hazards. Benefits Competitive Pay: Opportunities for performance‑based increases and bonuses. Career Growth: Access to professional development and advancement opportunities. Health Benefits: Medical, dental, and vision insurance coverage starting on day one. Paid Time Off: Accrual of paid time off immediately for work‑life balance. 401(k) with Company Match: Company match up to 4%. Tuition Reimbursement: Eligible after 6 months of employment. Employee Discount: Savings on purchases and a 10% discount at the in‑store restaurant. Parental Leave Options: Paid and unpaid leave plans to support growing families. Equal Opportunity Employer Wayfair is a fully committed equal‑opportunity employer that does not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities. 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