Visitor Relations Tour Guide

Job Description

Job Description

Visitor Relations Tour Guide — Create Memorable Aerospace Experiences for Guests from Around the World

Location: Mukilteo, WA
Type: Full-Time, 6 Month Consultant Contract
Schedule: Monday–Friday, 1st Shift (8:00 AM–6:00 PM); flexibility required for weekends, holidays, and special events
Pay Range: $22.00 - $28.000
Work Environment: 100% Onsite

About the Role

PDS Tech Commercial is seeking an enthusiastic and polished Visitor Relations Tour Guide to support a leading aerospace organization at one of the most popular aviation attractions in the Pacific Northwest. In this highly interactive role, you will create unforgettable experiences for guests by sharing engaging, accurate, and dynamic content about aerospace innovation and the history of flight.

You will serve as a brand ambassador, guiding public tours, supporting educational programming, and ensuring every visitor leaves informed and inspired.

What You’ll Do

As a Visitor Relations Tour Guide, you’ll play a key role in delivering world class guest experiences. Your responsibilities will include:

Guest Engagement & Tour Delivery

• Memorize and deliver scripted content for tours and presentations, including the Everett Factory Tour and other interpretive experiences.

• Lead groups of up to 52 participants on tours and present to audiences of up to 200 in theater settings.

• Represent the aerospace brand with professionalism, enthusiasm, and accuracy in all guest interactions.

Visitor Support & Facility Operations

• Greet visitors, facilitate ticketing, and support lobby operations.

• Assist guests with wayfinding and exhibit interpretation throughout the facility.

• Lead interactive STEM activities such as robotics or drone demonstrations.

• Support operational posts, rotations, and on-time program execution.

Safety, Training & Collaboration

• Proactively identify or report safety concerns and support emergency procedures.

• Complete mandatory training and actively participate in ongoing content updates.

• Collaborate closely with teammates to ensure smooth coverage, rotations, and daily processes.

Required Qualifications

• 1+ years of customer service experience in a public facing role.

• Experience presenting, teaching, performing, or guiding groups.

• Demonstrated reliability, punctuality, and strong communication skills.

• Ability to stand or walk for up to 6 hours per shift.

• Flexible availability including weekends and holidays.

• Experience working effectively in a team environment.

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
  

Preferred Qualifications

• Six months or more experience giving tours or public speaking.

• Experience with event or exhibit technology, POS systems, or Microsoft Office.

• Prior exposure to aviation, aerospace, or museum environments.

• Education/experience equivalent to a high school diploma/GED plus 4+ years related experience, or vocational/Associate degree combinations.

Why Join Us

At PDS Tech Commercial, you will be part of a team committed to delivering meaningful, high quality visitor experiences tied to aerospace innovation. This is a fantastic opportunity to:

• Build your skills in public speaking, guest engagement, and STEM education.

• Work in a vibrant, fast paced environment that welcomes visitors from across the globe.

• Represent cutting-edge aerospace advancements and contribute to inspiring the next generation of innovators.

• Grow professionally through training, hands-on experience, and collaboration with an exceptional visitor relations team.

Ready to Inspire the Next Generation of Innovators?

If you’re a confident communicator who enjoys engaging with diverse audiences and sharing knowledge in a dynamic setting, we’d love to hear from you.
Apply today to join PDS Tech Commercial and help deliver unforgettable aerospace experiences.

Pay Details: $22.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.