Learning And Development Specialist

Mastech Inc.

Springfield, MA

Location: Springfield, IL 62702

Position details

ONSITE - must be willing/able/available to travel for the duration of the assignment No expenses covered

Role Title (i.e., Architect, Developer, DBA, etc.)

Onsite Implementation Support

Required Skills

Similar to trainers – knowledge and experience of SAP systems, experience providing post go-live support, experience delivery training/coaching services for new processes/technology adoption

Preferred Skills

Experience / knowledge of Child Support landscape

Responsibilities

Daily onsite support to state employees helping them navigate and leverage the new system, answer questions, providing, coaching, hosting drop-in office hours, reviewing training materials with end-users, helping end-users navigate other support materials and the online learning academy, identifying gaps in knowledge where new training/support materials are required or existing ones require modification, flagging end-user challenges to the command center and HFS leadership, identifying opportunities for enhanced end-user support

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Vacancy posted 1 day ago

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