Ops Support Specialist - Overnight

Overview Join to apply for the Ops Support Specialist - Overnight role at Citi The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments Identify process gaps requiring escalation, offering potential solutions Assist with inventory management and workflow needs as dictated through risk priority and service level Support a range of products and services Analyze problems and formulate solutions through research and investigation Navigate, test and execute moderately complex databases, spreadsheets, and systems Ensure accurate and timely account handling Assist in activities that help reduce organizational impact and/or loss Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 1 year of relevant experience Proficient computer and typing skills Ability to adapt to new technology quickly and seamlessly Consistently demonstrates clear and concise written and verbal communication skills Ability to work with others to complete assigned tasks Education High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Schedule ON-SITE -12:30am to 9:00am M-F, Weekly Rotation every other Saturday 12:30am-9:00am CST Comp day during the week on Saturday Rotation Location Sioux Falls, SD Job Grade C03 Job Family Group Operations - Core Job Function Information Technology Industries Banking, Financial Services, and Investment Banking Salary $38,480.00 - $47,430.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Referrals increase your chances of interviewing at Citi by 2x Get notified about new Operations Support jobs in Sioux Falls, SD. #J-18808-Ljbffr Citi