Receptionist Front Desk

Job Description

Job Description

Looking to fill part time front desk/receptionist position as soon as possible at small locally owned hotel.

The Front Desk role involves being the first point of contact for guests, ensuring a smooth check-in and check-out process, managing reservations, and providing exceptional customer service. 

It demands strong multitasking abilities and attention to detail to efficiently handle billing, payments, and guest inquiries while maintaining an inviting and organized lobby, office and doing daily laundry tasks.

One weeknight & 1 all day weekend shifts are available.

Responsibilities

• Manage guest check-in and check-out procedures promptly and courteously
• Handle reservation bookings and cancellations efficiently
• Deliver exceptional customer service to address guest needs and inquiries
• Process billing and payments accurately
• Answer and direct phone calls professionally
• Resolve guest complaints and conflicts effectively
• Provide information about hotel services, local attractions, and policies
• Maintain accurate records and documentation
• Monitor lobby to ensure a welcoming environment
• Coordinate with housekeeping and other departments to meet guest requests

Preferred Qualifications

• Strong customer service skills
• Excellent communication abilities
• Effective problem-solving capabilities
• Adept at multitasking in a fast-paced setting
• Familiarity with reservation systems
• Experience in cash handling procedures
• Conflict resolution skills
• Teamwork and collaboration
• High attention to detail

Please join our team and we look forward to see your applications.

Thank you,

Pleasant and friendly work environment. We are walking distance to the light rail station and bus stops so you can easily utilize the public transport if necessary.

Company Description

Pleasant and friendly work environment. We are walking distance to the light rail station and bus stops so you can easily utilize the public transport if necessary.